Shani Milton
Fayetteville,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Daycare Pre-K Teacher
Tickles and Giggles Daycare
Spring Lake, NC
04.2024 - Current
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Educated students in foundational concepts such as shapes, numbers, and letters.
Customer Service Cashier
Dollar Tree Stores
Fayetteville, NC
09.2023 - 02.2024
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Shift Leader
Food Lion
Fayetteville, NC
08.2021 - 09.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Shift Leader
Pizza Hut
Fayetteville, NC
07.2019 - 06.2021
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
Associate of Science - Nursing
Fayetteville Technical Community College
Fayetteville, NC05.2026
High School Diploma -
Hoke County High School
Raeford, NC06.2017
Skills
- Curriculum Planning
- Customer service focus
- Team Collaboration and Leadership
- Inventory Management
Certification
Certified CPR Training (2024)
Timeline
Daycare Pre-K Teacher
Tickles and Giggles Daycare
04.2024 - Current
Customer Service Cashier
Dollar Tree Stores
09.2023 - 02.2024
Shift Leader
Food Lion
08.2021 - 09.2023
Shift Leader
Pizza Hut
07.2019 - 06.2021
Associate of Science - Nursing
Fayetteville Technical Community College
High School Diploma -
Hoke County High School