SHANIA BRANHAM
Harrington,DE
Summary
Passionate about ensuring long-term customer satisfaction by providing exceptional service and support.
Overview
9
9
years of professional experience
Work History
Phlebotomist 2
Grifols Biomat USA
12.2023 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Processed donors up front and took weight, blood pressure, finger sticks for hematocrit and protein levels, and temperature.
- Took samples out of plasma bottles and stored in freezer in timely manner
Freezer Manager
Byler's Store in Harrington
11.2022 - 09.2023
- Effectively assigned tasks to keep operations running smoothly and employees focused during high-traffic times
- Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent
- Assisted customers in locating and selecting merchandise in any store department
- Taught employees how to deal with difficult customers and difficult situations
- Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends
- Organized and merchandised the freezer section
Customer Service Lead
Food Lion
08.2019 - 02.2020
- Increased customer loyalty by providing outstanding service in response to questions, complaints, and issues
- Trained
- Kept an eye on things
- Provided quick, friendly, and knowledgeable service for routine questions and service complaints
- Used company processes and policies to resolve customer service issues and provided updates to customers
- Handled cash and credit card payments expertly and discreetly
Assistant Manager
Family Dollar
04.2017 - 12.2018
- Exceeded sales targets and met business objectives by motivating employees and promoting targeted products
- Worked with the team to improve efficiency on various projects
- Oversaw a team of [Number] employees and provided performance feedback
- Kept track of cash receipts and deposits, improving accuracy and reducing discrepancies
- Instructed team members on how to implement successful operational and sales strategies
- Was in charge of customer service, which included dealing with complaints, stock management, and answering customer questions
Customer Service Associate
Arby's
11.2015 - 04.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered customer telephone calls promptly to avoid on-hold wait times
- Uttered advice and assistance to customers, paying attention to special needs or wants
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Informed customers about special promotions and provided detailed information for various products
Education
Phlebotomy -
Delaware Technical Community College - Charles L. Terry Jr. Campus
Dover, DE08.2023
GED - undefined
Delaware Department of Education
Dover, DE01.2022
Skills
- Excellent multi-tasker
- Coordination
- Flexible scheduling
- Dependable and reliable
- Effective communication
- Staff training and development
- Customer service
- Prioritization
- Data collection
- CPR/BLS certified
Timeline
Phlebotomist 2
Grifols Biomat USA
12.2023 - Current
Freezer Manager
Byler's Store in Harrington
11.2022 - 09.2023
Customer Service Lead
Food Lion
08.2019 - 02.2020
Assistant Manager
Family Dollar
04.2017 - 12.2018
Customer Service Associate
Arby's
11.2015 - 04.2017
GED - undefined
Delaware Department of Education
Phlebotomy -
Delaware Technical Community College - Charles L. Terry Jr. Campus
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