Shania Caldwell
Shannon,NC
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Enthusiastic professional communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks.
Tech-savvy and smart professional equipped with experience in medical environments and top-notch administrative skills. Works great with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Marshirl Locklear FNP PLLC
Lumberton, North Carolina
07.2024 - Current
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Ordered office supplies as needed to maintain inventory levels.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Checked patients in and out for appointments and collected co-payments.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Called patients to confirm scheduled appointments and obtain additional details.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Entered insurance, demographics and health history into patient database.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
Patient Registration Representative
Unc Health Southeastern
Lumberton, North Carolina
07.2022 - 07.2024
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Handled incoming faxes related to admissions, discharges, transfers, pre-certifications, authorizations.
- Assisted patients with completion of forms needed for admission process.
- Communicated with patients with compassion while keeping medical information private.
- Greeted patients and answered questions regarding registration process.
- Verified insurance and collected critical data elements to properly identify and bill patients.
Customer Service Representative
SYKES
Fayetteville, NC
10.2020 - 02.2021
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Made outbound calls to obtain account information.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Associate of Science -
Robeson Community College
Lumberton, NC05-2026
High School Diploma -
Red Springs High School
Red Springs, NC06.2018
Skills
- Data evaluation
- Credit card payment processing
- Inbound and Outbound Calling
- Medical office administration
- Billing support
- Reminder calls
- Appointment management
- Microsoft office
- Patient registration
- HIPAA guidelines
- Appointment scheduling
Education and Training
true,Lumberton, NC,Red Springs, NC
Contact
Shannon, NC 28386
Timeline
Medical Receptionist
Marshirl Locklear FNP PLLC
07.2024 - Current
Patient Registration Representative
Unc Health Southeastern
07.2022 - 07.2024
Customer Service Representative
SYKES
10.2020 - 02.2021
Associate of Science -
Robeson Community College
High School Diploma -
Red Springs High School