Shania Davis
San Antonio,TX
Summary
Customer service professional with over 5 years of experience providing excellent support in fast-paced environments, along with 2 years of hospital experience. Strong communication, teamwork, and problem-solving skills, with a proven ability to learn quickly and excel in both academic and professional settings. Motivated to continue growing and applying my healthcare knowledge in a patient-focused role.
Overview
1
1
Language
1
1
Certification
5
5
years of professional experience
Work History
Assistant Manager/Lead Receptionist
Valencia Nails & Spa
San Antonio, TX
03.2026 - Current
- Scheduling appointments, managing staff, handling customer concerns, and ensuring high quality service for each and every customer.
- Skilled in multitasking while also maintaining a clean and organized work space and salon.
- Creating a welcoming space for customers to ensure client satisfaction and return rate.
Spa Manager/Lead Receptionist
Spa U'ilani
Honolulu, HI
07.2025 - 03.2026
- Managing spa operations by coordinating appointments, handling calls, in a high flow environment while maintaining each and every customer was met with care and exited with the up most experience as a customer.
- Within this role, various software programs were about of my daily everyday work; excel, book4time, Google Docs. Supported inventory management and trained new receptionists staff ensuring the success rate of customer satisfaction.
- Collaborated with business owners to develop new ideas and ways to improve business and customer rates.
Patient Transporter
Lakeland Regional Health
Lakeland, FL
05.2021 - 07.2023
- Actively worked with patients of all ages around the clock, ensuring of their safety to their destinations including making sure that any medications, IV fluids, etc. were properly adjusted and set. Worked in high flow situations during COVID 19 pandemic and continued. Carefully transferred patients into beds, wheelchairs, stretchers, using gait belts, etc. CPR certified as of May of 2021, heart monitor certified as of May of 2021.
Education
Nursing
San Antonio College
San Antonio, TXHigh school diploma - undefined
Lake Gibson Senior High School
Lakeland, FL05.2022
Skills
- Multitasking
- Microsoft Word
- Management
- POS
- Cash handling
- HIPAA
- Sales
- Time management
- Flexibility
- Customer service
- Outbound calling
- Sanitation
- Cash register
- Communication skills
- Professionalism
- Front desk
- Patient interaction
- Organizational skills
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
Fetal Heart Monitoring Certification, CPR Certification, May 2021 to Present
Languages
English
Timeline
Assistant Manager/Lead Receptionist
Valencia Nails & Spa
03.2026 - Current
Spa Manager/Lead Receptionist
Spa U'ilani
07.2025 - 03.2026
Patient Transporter
Lakeland Regional Health
05.2021 - 07.2023
High school diploma - undefined
Lake Gibson Senior High School
Nursing
San Antonio College