Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shania Dixon

Queens,NY

Summary

Customer Service representative with over five years extensive background working with high volume customer interactions while maintaining customer satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Stock Associate

Walmart
10.2020 - Current
  • Interacted with over1000s of customers in a courteous, efficient, friendly & professional manner
  • Handled customer inquiries & quickly resolved issues with a compassionate and empathetic approach
  • Efficiently restocked inventory & updated back-end systems as inventory was restocked
  • Uses organizational skills to perform multiple tasks within a limited time period
  • Is self-motivated and requires minimal supervision
  • Extensive Covid19 Training during the Pandemic

Crew Member

Sonic Drive-In
02.2017 - Current
  • Helping customers navigate all customizable combinations
  • Maintain safety and sanitation standards
  • Team mentality and willingness to help where needed

Package Handler

UPS
10.2018 - 01.2019
  • Load and Unload cargo from and to trucks
  • Assure proper handling and delivery of cargo and operation of related equipment
  • Must ensure timeliness, packaging, and systems work is completed accurately
  • Receives, sorts and segregates incoming materials, parts, products, supplies, and equipment for warehouse/ distribution facility

Education

HighSchool Diploma - undefined

01.2018

Skills

  • Friendly
  • Empathy
  • Excellent communication skills
  • Responsible
  • Team player
  • Adaptability
  • Self-Control
  • Patience
  • Effective Listening
  • Time Management
  • Knowledge of using Pos system

Certification

Certified nursing assistant

Phlebotomy Certification

Timeline

Stock Associate

Walmart
10.2020 - Current

Package Handler

UPS
10.2018 - 01.2019

Crew Member

Sonic Drive-In
02.2017 - Current

HighSchool Diploma - undefined

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Shania Dixon