Shania Dorch
Boynton Beach,FL
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
3
3
years of professional experience
Work History
Store Associate
Dunkin' Donuts Franchising
Coral Springs, Florida
07.2024 - 01.2025
- Addressed customer questions and concerns regarding products and services.
- Recommended, selected and located merchandise based on customer desires.
- Reconciled daily sales transactions against cash registers totals.
- Demonstrated excellent customer service skills at all times.
- Addressed customer complaints in a professional manner.
- Maintained knowledge of sales and promotions, return policies and security practices.
Teacher
KinderCare Learning Centers
Boca Raton, Florida
12.2023 - 07.2024
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
Customer Service Representative
Opal Collections
Delray Beach, Florida
02.2023 - 10.2023
- Excelled in exceeding daily credit card application goals.
- Answered customer inquiries via phone, email, and chat.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Caregiver
Sunrise Senior Living
Fort Lauderdale, Florida
05.2022 - 11.2022
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Recorded client status progress and challenges in logbooks and reports.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Monitored health and well-being of clients and reported significant health changes.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Administered prescribed medications on a timely basis following care plan instructions.
- Contributed to case reviews of client status and progress.
Education
High School Diploma -
Atlantic Community High School
Delray Beach, Florida06-2022
Skills
- Medication coordination
- Documentation
- Compassionate client care
- Flexible schedule
- Patient care
- Adaptability and flexibility
- Problem-solving
Timeline
Store Associate
Dunkin' Donuts Franchising
07.2024 - 01.2025
Teacher
KinderCare Learning Centers
12.2023 - 07.2024
Customer Service Representative
Opal Collections
02.2023 - 10.2023
Caregiver
Sunrise Senior Living
05.2022 - 11.2022
High School Diploma -
Atlantic Community High School