SHANIA L. HENDRICKS
Charlotte,NC
Summary
Results-driven professional with strong analytical, compliance, and case management experience seeking to transition into the Credit Review Senior Examiner role at Bank of America. Skilled in reviewing detailed documentation, assessing risk factors, ensuring regulatory and policy compliance, and managing sensitive information with accuracy and professionalism. Proven ability to communicate effectively, conduct thorough evaluations, identify discrepancies, and work collaboratively in fast-paced environments. Demonstrates strong organizational skills, critical thinking, attention to detail, and a commitment to maintaining high standards of integrity and operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assessment Counselor
Brandywine Counseling
Georgetown, DE
11.2024 - Current
- Conduct 10–15+ comprehensive biopsychosocial assessments weekly for individuals involved in the legal system
- Perform risk and safety evaluations, including assessment of harm to self/others, to inform clinical decision-making
- Develop initial treatment recommendations and coordinate appropriate level-of-care referrals
- Maintain detailed, timely documentation in compliance with clinical, legal, and organizational standards
- Collaborate with probation officers, court systems, and community agencies to support continuity of care
- Apply trauma-informed approaches when working with high-risk and justice-involved populations
Therapeutic Support for Families Clinician
Mental Edge Counseling
Dover, DE
04.2024 - 11.2024
- Delivered in-home and community-based therapeutic services to children and families experiencing behavioral and relational challenges
- Implemented individualized treatment plans focused on emotional regulation, communication, and family dynamics
- Utilized a family systems approach to address patterns impacting client functioning
- Maintained accurate progress notes and service documentation in accordance with regulatory standards
- Coordinated care with case managers, schools, and healthcare providers to ensure integrated support
- Built strong therapeutic alliances with clients to increase engagement and treatment adherence
Front Desk Coordinator/Billing Assistant
Atlantic Chiropractic Associates
Lewes, DE
10.2022 - 04.2024
- Managed front desk operations in a high-volume healthcare setting, supporting daily patient flow and scheduling
- Verified insurance and assisted with billing processes, ensuring accuracy and efficiency
- Maintained strict adherence to HIPAA and patient confidentiality standards
- Developed strong interpersonal skills through daily client interaction and problem resolution
- Maintained strict confidentiality and compliance with HIPAA regulations
Education
Masters of Marriage and Family Therapy - undefined
Liberty University
Lynchburg, VA08.2026
Bachelor of Science - Psychology
Delaware State University
Dover, DE12.2021
Skills
Biopsychosocial Assessments
Risk & Safety Evaluation
Treatment Planning & Goal Implementation
DSM-5 Diagnostic Conceptualization
Crisis Intervention & De-escalation
Trauma-Informed Care
Individual & Family Systems Work
Case Documentation & Clinical Notes
Ethical Practice & Confidentiality (HIPAA)
Interdisciplinary Collaboration
Certification
- HIPPA Training (2024)
- SYMBIS-Facilitator Certified
- Microsoft Office Certified
- CPR & First Aid Certified
Timeline
Assessment Counselor
Brandywine Counseling
11.2024 - Current
Therapeutic Support for Families Clinician
Mental Edge Counseling
04.2024 - 11.2024
Front Desk Coordinator/Billing Assistant
Atlantic Chiropractic Associates
10.2022 - 04.2024
Masters of Marriage and Family Therapy - undefined
Liberty University
Bachelor of Science - Psychology
Delaware State University