Shania Holden
Denver
Summary
Dynamic and results-driven Shift Lead in managing day-to-day operations. With a proven ability to lead and motivate teams to consistently deliver exceptional customer service in a fast-paced environment. Skilled in training and supervising staff, ensuring smooth operations, and maintaining high standards of quality and efficiency. Adept at managing inventory, processing orders, and resolving customer concerns in a professional and timely manner. Known for excellent problem-solving abilities, strong communication skills, and a commitment to fostering a positive, productive work atmosphere. Eager to leverage leadership and operational expertise to contribute to the success of a forward-thinking team by improving operational efficiency, enhancing customer satisfaction, and supporting team development.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Assistant Dispatcher
Fair Winds Logistics LLC
Denver, CO
02.2026 - Current
- Communicated with drivers to resolve issues and enhance service quality.
- Monitored operational workflows, identifying areas for process improvement and efficiency gains.
- Conducted thorough inspections to ensure compliance with safety and regulatory standards.
- Developed inspection reports detailing findings and recommendations for corrective actions.
- Implemented process improvements that reduced inspection times while maintaining accuracy and thoroughness.
- Took photos of all damaged areas to include with repair reports.
Delivery Associate
Fair Winds Logistics LLC
Denver, CO
04.2025 - Current
- Coordinated timely deliveries to ensure customer satisfaction and operational efficiency.
- Implemented best practices for route optimization, reducing delivery times significantly.
- Monitored vehicle maintenance schedules to ensure compliance with safety regulations.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Managed last-mile delivery logistics efficiently, ensuring timely completion of daily routes within specified timelines.
Caregiver
Consumer Direct
Greenwood Village
01.2020 - Current
- Personal Care & Assistance: Provided day-to-day personal care for clients, including assistance with bathing, dressing, grooming, and mobility, ensuring clients' comfort and dignity at all times.
- Health Monitoring: Assisted with medication reminders, monitored health conditions, and reported any changes in clients' health to family members or healthcare professionals to ensure timely interventions.
- Emotional Support: Offered companionship and emotional support to clients, building trusting relationships and creating a comfortable, supportive environment for their well-being.
- Daily Living Support: Assisted with meal preparation, light housekeeping, and other daily activities to ensure the client's home environment was safe and clean.
- Family Communication: Maintained open communication with family members, providing updates on the client's condition and well-being, and coordinating any necessary care adjustments.
- Safety & Mobility: Ensured the safety of clients by assisting with mobility and preventing accidents or falls. Assisted with exercises and physical therapy as prescribed by healthcare providers.
Shift lead & Delivery Driver
Pizza Hut
Denver
01.2023 - 01.2024
- Team Leadership: Supervised and motivated a team of 15 employees to ensure high-quality service and efficient operations during shifts. Managed employee schedules, trained new hires, and provided ongoing support to maintain productivity and morale.
- Customer Service Excellence: Delivered exceptional service by addressing customer concerns, ensuring satisfaction, and resolving issues in a professional and timely manner, resulting in positive customer feedback and repeat business.
- Operational Efficiency: Managed the day-to-day operations, including overseeing inventory, ensuring food quality and safety standards, and maintaining a clean and organized environment to enhance operational flow.
- Delivery Driver Responsibilities: Safely and efficiently delivered orders to customers while maintaining a strong focus on punctuality, accuracy, and customer satisfaction. Maintained a clean driving record and ensured timely delivery, which improved overall service ratings.
- Time Management & Multitasking: Juggled multiple roles and responsibilities efficiently, balancing team leadership with the duties of a delivery driver during high-traffic periods, ensuring both customer satisfaction and operational goals were met.
Delivery Assistant
Nadco LLC
Aurora
01.2022 - 01.2023
- Efficient Route Management: Safely delivered large and heavy packages to residential and business locations within established time frames, ensuring on-time deliveries and customer satisfaction.
- Package Handling: Responsible for the safe handling, lifting, and unloading of XL-sized packages, ensuring that all items were delivered in excellent condition.
- Customer Service: Delivered a high level of customer service by maintaining clear communication with customers regarding delivery windows, addressing delivery issues, and ensuring a positive experience.
- Safety Compliance: Followed all safety protocols and company policies to ensure safe driving, package handling, and overall safety on the road, resulting in an accident-free record.
- Time Management & Efficiency: Managed multiple delivery assignments daily while optimizing routes to increase productivity and minimize delays, consistently meeting or exceeding performance targets.
- Problem-Solving: Addressed unexpected challenges, such as delivery address issues or traffic delays, by making real-time adjustments to ensure timely and accurate deliveries.
Education
Associate of Applied Science - CIS Cybersecurity
Community College of Denver
Denver05-2026
Highschool Diploma - undefined
Northfield High School
Denver01-2020
Skills
- Team-oriented
- Fast learner
- Leadership
- Result-oriented
- Transportation regulations
- Efficiency optimization
- Prioritization
- Fleet maintenance coordination
- Problem-solving
- Customer service
- Attention to detail
- Multitasking and organization
- Active listening
- Verbal and written communication
Accomplishments
Recognized as Top Delivery Associate (Front Runner), October 2025
Certification
ServSafe: Food Protection Manager Certification
Timeline
Assistant Dispatcher
Fair Winds Logistics LLC
02.2026 - Current
Delivery Associate
Fair Winds Logistics LLC
04.2025 - Current
Shift lead & Delivery Driver
Pizza Hut
01.2023 - 01.2024
Delivery Assistant
Nadco LLC
01.2022 - 01.2023
Caregiver
Consumer Direct
01.2020 - Current
Highschool Diploma - undefined
Northfield High School
Associate of Applied Science - CIS Cybersecurity
Community College of Denver