Shania Jackson

• Documented client interactions and progress to ensure compliance with regulatory standards.
• Facilitated group therapy sessions, offering guidance and direction to participants.
• Provided crisis intervention support for clients facing acute challenges.
• Developed and updated forms to enhance data accuracy and efficiency.
• Implemented filing systems to optimize document retrieval and accessibility.

• Handled escalated calls while maintaining professionalism and empathy.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Assisted in the development and implementation of individualized education plans for students with special needs.

• Assisted individuals with daily living activities and personal care needs.
• Monitored client behavior and reported changes to the care team.