Summary
Overview
Work History
Education
Skills
Timeline
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Shania Jiles

Baton Rouge,LA

Summary

Highly efficient also well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

2
2
years of professional experience

Work History

Crew Member

Cava Grill
08.2023 - Current
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.

Crew Member

Citi Trends
04.2023 - 08.2023
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.

Crew Member

Freddys Frozen Custard And Steakburger
06.2022 - 12.2022
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Worked front counter, drive-thru and other areas.

Crew Member

Zaxby's Chicken Fingers & Buffalo Wings
01.2022 - 06.2022
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.

Education

High School Diploma -

Broadmoor Senior High School
Baton Rouge, LA
07.2022

Skills

  • Customer Engagement
  • Drive-Thru Operations
  • Order Management
  • Positive Company Representation
  • Creativity and Innovation
  • Performance Improvement
  • Problem-Solving
  • Clear Communication
  • Flexible Schedule
  • Inventory Count
  • Leadership Qualities
  • Resilience and persistence
  • Self-discipline
  • Assertiveness
  • Diversity awareness
  • Basic Math
  • Payment Processing
  • Self Motivation
  • Opening and closing procedures
  • Organizational Skills

Timeline

Crew Member

Cava Grill
08.2023 - Current

Crew Member

Citi Trends
04.2023 - 08.2023

Crew Member

Freddys Frozen Custard And Steakburger
06.2022 - 12.2022

Crew Member

Zaxby's Chicken Fingers & Buffalo Wings
01.2022 - 06.2022

High School Diploma -

Broadmoor Senior High School

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Shania Jiles