Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shania Johnson

Maywood,IL

Summary

Hardworking employee enthusiastic about learning the Customer Service field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

7
7
years of professional experience

Work History

Delivery Driver

FedEx Express
07.2021 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Verified accuracy of all deliveries against order forms.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Followed corporate procedures to maintain company and customer data confidentiality.

Sales Associate/Cashier

CVS Pharmacy
03.2020 - 07.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to build rapport and loyalty.

Sales Floor Associate Cashier

Akira Chicago
06.2019 - 03.2020
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.

Overnight Stock Associate

Walmart
07.2018 - 06.2019
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Maintained neat, organized stockroom free of hazards.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Interacted with guests in friendly and knowledgeable way.

Bakery Clerk (Part-time)

Mariano's
11.2016 - 07.2018
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Associate of Arts - Social Work

Malcolm X City of Chicago Community College
Chicago, IL

High School Diploma -

Michele Clark Academic Prep Magnet High School
Chicago
06.2017

Skills

  • Cargo Handling
  • Order Verification
  • GPS Navigation
  • Equipment Operation
  • Customer Service
  • Problem-Solving
  • Positive Attitude
  • Attention to Detail
  • Teamwork and Collaboration
  • Time Management Skills
  • Punctual and Reliable
  • Shipping and Packaging

Timeline

Delivery Driver

FedEx Express
07.2021 - Current

Sales Associate/Cashier

CVS Pharmacy
03.2020 - 07.2021

Sales Floor Associate Cashier

Akira Chicago
06.2019 - 03.2020

Overnight Stock Associate

Walmart
07.2018 - 06.2019

Bakery Clerk (Part-time)

Mariano's
11.2016 - 07.2018

Associate of Arts - Social Work

Malcolm X City of Chicago Community College

High School Diploma -

Michele Clark Academic Prep Magnet High School

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Shania Johnson