Shania Lane
Albany,Georgia
Summary
Motivated and dependable professional with a strong work ethic and a commitment to excellence. Adept at adapting to new environments, learning quickly, and taking on challenges with confidence. Known for delivering exceptional customer service, managing tasks efficiently, and collaborating effectively in team settings. Equipped with excellent problem-solving skills, attention to detail, and a passion for contributing to organizational success.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
CVS Health Remote
Albany, Georgia
05.2023 - 01.2026
- Provided outstanding client care by addressing concerns and maintaining confidentiality.
- Identified and reported client condition abnormalities to the appropriate channels.
- Scheduled and staffed field personnel to ensure optimal client care.
- Processed customer transactions accurately and efficiently at the register.
- Assisted with administrative tasks such as managing client records and updating account information.
Package Handler
Outdoor Network
Albany, Georgia
01.2021 - 03.2023
- Scanned and verified parts to ensure accurate assembly and arrangement.
- Packed and prepared items for shipping using auto-bagging systems and manual tools.
- Conducted inventory checks to ensure adequate stock levels.
- Collaborated with the quality control team to resolve order discrepancies.
- Ensured compliance with company standards for packaging and shipping.
Customer Service Representative
Teleperformance Remote
Albany, Georgia
02.2018 - 01.2021
- Delivered exceptional customer service by addressing inquiries, complaints, and requests.
- Assisted customers with account setup, billing issues, and technical troubleshooting.
- Processed orders and provided product recommendations to meet customer needs.
- Handled high-volume calls while maintaining professionalism and efficiency.
- Documented customer interactions and updates in the CRM system.
Education
High School Diploma - undefined
Westover High School
Albany, GeorgiaSkills
- Team Leadership
- Microsoft Office
- Time Management
- Adaptability
- Data Entry
- Succession Planning
- Strong Communication
- Strategic Planning
- Problem-Solving
- Customer Service
- Conflict Resolution
- Interpersonal Skills
Timeline
Customer Service Representative
CVS Health Remote
05.2023 - 01.2026
Package Handler
Outdoor Network
01.2021 - 03.2023
Customer Service Representative
Teleperformance Remote
02.2018 - 01.2021
High School Diploma - undefined
Westover High School