Shania Latimer
Los Angeles,CA
Summary
Dedicated professional with experience in customer service, management, front desk operations and beauty services. Skilled in building positive client relationships, leading teams, and creating engaging content. Passionate about delivering exceptional experiences and driving business success.
Overview
2
2
years of professional experience
Work History
Manager/Receptionist
Athlete Recovery Day Spa
San Juan , Puerto Rico
05.2023 - 03.2024
- Provided excellent customer service, ensuring a positive guest experience.
- Resolved customers concerns promptly, maintaining high satisfaction levels.
- Experience coordinating medical insurance for services like massages and physical therapy.
- Processed and tracked payments, accurately issuing receipts.
- Created engaging content for the business’s social media platforms, boosting online visibility.
Phone Operator
Mercedes-Benz Group
Los Angeles, California
10.2022 - 05.2023
- Created and analyzed reports to support client and management needs
- Assisted customer by identifying their vehicle needs through active listening and inquiries
- Handled high volumes of inbound calls and email corresponding efficiently
- Greeted callers and identified their needs quickly and accurately.
Assistant Manager/Front Desk Receptionist
Hair Queen LA
Los Angeles, California
12.2021 - 07.2022
- Greeted and assisted guests, delivering exceptional customer service to drive sales and enhance the guest experience.
- Managed daily operations by overseeing team members, maintaining facilities, and ensuring sales goals were met.
- Coordinated calendars and scheduled appointments, contributing to efficient business, workflows.
- Supervised hourly and temporary staff, providing clear direction, monitoring performance and optimizing processes to support sales targets.
Education
High School Diploma -
Hollywood High School
Los Angeles, California08-2019
Skills
- Management & Leadership
- Customer Service Excellence
- Social Media Content Creation
- Bilingual English & Spanish
- Team Collaboration & Communication
Timeline
Manager/Receptionist
Athlete Recovery Day Spa
05.2023 - 03.2024
Phone Operator
Mercedes-Benz Group
10.2022 - 05.2023
Assistant Manager/Front Desk Receptionist
Hair Queen LA
12.2021 - 07.2022
High School Diploma -
Hollywood High School