Shania Martinez

•Provided timely assistance for personal shopping needs.

•Facilitated efficient curbside order delivery while maintaining high service standards regardless of weather.

•Ensured accurate storage of orders in temperature-controlled areas.

• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Reviews orders prior to pick up for accuracy and purchase-by dates.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Worked productively with customers to meet order requirements and service expectations.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.

• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
• Improved barista skills through one-on-one training sessions and practical demonstrations.
• Taught proper procedures and strategies for success to new employees.
• Increased employee retention by fostering a positive, supportive work atmosphere.