Shania Mcclinton
Roselle,NJ
Summary
Sora license security professional with strong communication and customer service abilities with a focus on professionalism and Conflict resolution. Experience in maintaining safe and secure environments in fast-paced settings.Skilled in monitoring premises, identifying potential safety risks, and responding quickly and calmly to incidents with a report following.
Overview
5
5
years of professional experience
1
1
Certification
Work History
SMS Cruise line
Newark International Airport
Newark, New Jersey
02.2024 - 09.2024
- Maintained accurate logs and records of attendance and transportation assignments to ensure seamless operations.
- Delivered customer service support by responding to inquiries and providing clear travel instructions to enhance passenger experience.
- Communicated real-time updates regarding boarding times, delays and itinerary changes to passengers and staff.
- Verified assignments of individuals to correct transportation based on travel schedules to facilitate timely departures.
Childcare
Babyland
Roselle, New Jersey
03.2024 - 08.2024
- Ensured compliance with laws, regulations, policies, and procedures for childcare services, promoting a safe and nurturing environment.
- Utilized positive reinforcement to manage child behavior, fostering a supportive atmosphere for emotional and social development.
- Communicated with parents/guardians about daily progress, behavior, and concerns, enhancing collaboration and trust in childcare experience.
On Call Nanny
In Home Nanny
Newark, New Jersey
02.2022 - 08.2024
- Supervised daily activities and routines for multiple children to foster development and engagement.
- Managed household tasks, including laundry, cleaning, and organizing play areas to maintain a supportive environment.
- Monitored play to ensure a safe environment, proactively addressing potential hazards.
- Implemented consistent discipline strategies to encourage positive behavior.
- Tended to children's general needs while providing supervision for safety in day-to-day activities.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
Retail Team Leader
Burlington
Elizabeth, New Jersey
09.2021 - 02.2022
- Supervised daily store operations to ensure smooth workflow and strong customer service.
- Ensure store standards were met, including cleanliness, organization.
- Supported opening and closing procedures, including cash handling and register reconciliation.
Team Lead
McDonald's Restaurant
Roselle, New Jersey
01.2020 - 09.2021
- Led team members by providing guidance and support, ensuring timely completion of tasks to uphold service quality.
- Trained new employees on operational procedures and customer service skills.
- Opened and closed restaurant location, ensuring adherence to company procedures and safety standards.
- Implemented health and safety protocols in food preparation areas.
- Completed closing duties including cleaning equipment, securing cash and locking down the store.
- Maintained cleanliness of dining area, kitchen, restrooms, and workstations to provide a welcoming environment for customers.
- Took Customer orders at the counter and drive thru - ensuring accuracy and fast service.
Education
Sora License - Unarmed Security
SRG Security
Newark, NJ05-2025
First Aid And CPR Certification - Childcare
Community Coordinated Child Care of Union County
Rahway New Jersey 05-2024
High School Diploma -
Abraham Clark High School
Roselle 06-2022
Skills
Safety procedures knowledge
Incident report writing
Customer service
Attention to detail
Problem solving
Languages
English
Professional
Certification
- Sora License
Timeline
Childcare
Babyland
03.2024 - 08.2024
SMS Cruise line
Newark International Airport
02.2024 - 09.2024
On Call Nanny
In Home Nanny
02.2022 - 08.2024
Retail Team Leader
Burlington
09.2021 - 02.2022
Team Lead
McDonald's Restaurant
01.2020 - 09.2021
Sora License - Unarmed Security
SRG Security
First Aid And CPR Certification - Childcare
Community Coordinated Child Care of Union County
High School Diploma -
Abraham Clark High School