Shania Roberts
Jacksonville,FL
Summary
Dynamic Assistant Store Manager with a proven track record at Uniform Destination, specializing in enhancing customer experience and streamlining store operations. Expert in staff training and development, adept at problem-solving, and skilled in elevating store appearance and sales. Demonstrated success in mentoring teams to exceed performance metrics, ensuring exceptional customer service and engagement.
Overview
4
4
years of professional experience
Work History
General Store Inventory Manager
Tina's Grill And Groceries LLC
07.2021 - Current
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Built and nurtured positive working relationships with vendors and suppliers.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Tracked production and quality control systems to proactively identify deficiencies.
Assistant Store Manager
Uniform Destination
10.2020 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Associate of Science - Surgical Technology
Concorde Career College
Jacksonville, FL06.2024
High School Diploma -
Sandalwood High School
Jacksonville, FL05.2019
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Store Opening and Closing
- Billing (Accounts Payable/Accounts Receivable)
- Teamwork and Collaboration
- Staff training/development
Timeline
General Store Inventory Manager
Tina's Grill And Groceries LLC
07.2021 - Current
Assistant Store Manager
Uniform Destination
10.2020 - Current
Associate of Science - Surgical Technology
Concorde Career College
High School Diploma -
Sandalwood High School
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