Shania Rumsey
Mc Gregor,TX
Summary
Proven problem-solver and multitasker, I excelled at Atmos Energy by enhancing customer satisfaction and loyalty through exceptional service and empathy. Leveraging skills in task prioritization and professional appearance, I significantly contributed to operational improvements and efficiency at Bennett Truck Transport. Achieved by fostering teamwork and maintaining a positive attitude, my approach resulted in a tangible increase in efficiency and guest experience.
Overview
7
7
years of professional experience
Work History
Buffet
The Coffee Shop
09.2024 - Current
- Collaborated with kitchen staff to ensure timely replenishment of buffet items, minimizing wait times for guests.
- Worked closely with management to develop strategies for increasing efficiency during peak meal times without sacrificing customer satisfaction.
- Proactively identified areas for improvement within the buffet area and collaborated with colleagues to implement effective solutions, enhancing overall operations and guest experience.
- Maintained a clean and organized buffet area, ensuring a pleasant dining experience for guests.
Office Assistant
Bennett Truck Transport
06.2021 - 04.2022
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Worked effectively in fast-paced environments.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed financial operations, payroll and accounting processes.
Customer Service Representative
Atmos Energy
05.2018 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate of Applied Science - Business Management
McLennan Community College
Waco, TX05-2023
Skills
- Excellent customer service
- Professional appearance
- Positive attitude
- Problem-solving
- Multitasking and organization
- Task prioritization
Timeline
Buffet
The Coffee Shop
09.2024 - Current
Office Assistant
Bennett Truck Transport
06.2021 - 04.2022
Customer Service Representative
Atmos Energy
05.2018 - 08.2020
Associate of Applied Science - Business Management
McLennan Community College
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