Shania Staten
Kas Rugs
North Brunswick
1
Certification
7
years of professional experience
My name is Shania Staten and I am a creative customer service professional with a background in community outreach and film. Skilled in analyzing data based on current trends and creating thoughtful material, I work to enhance consumer engagement and brand visibility. I specialize in coordinating events, digital content creation and leadership, as well as digital archiving and preservation.
Work History
Customer Service Representative - Hybrid
9 Months- Resolved customer inquiries through multi-channel communication, ensuring high satisfaction levels.
- Assisted customers in product selection, providing tailored recommendations based on needs.
- Processed orders and returns, maintaining accuracy in inventory management systems.
- Collaborated with 13 sales reps across the country to streamline service protocols, enhancing operational efficiency.
Branch Marketing Coordinator
11 Months- Developed and executed marketing campaigns across digital platforms to enhance brand visibility.
- Coordinated product launches and promotional events, ensuring alignment with company objectives.
- Managed social media channels, increasing engagement through targeted content strategies.
- Analyzed market trends and consumer behavior to inform strategic marketing decisions.
- Collaborated with cross-functional teams to create cohesive marketing materials and collateral.
- Implemented email marketing campaigns, optimizing audience segmentation for improved outreach effectiveness.
- Conducted performance analysis of marketing initiatives, providing insights for future strategy adjustments.
- Developed visually engaging marketing materials to support product launches and promotions.
- Composed daily posts for social media and helped build corporate presence on Instagram and TikTok
Sales Consultant/Account Manager, Inside Sales
3 Months- Cultivated customer relationships through personalized consultations and product recommendations while walking through the showroom.
- Executed effective sales strategies to drive product knowledge and enhance customer engagement such as cold calls and emails.
- Collaborated with team members to improve sales processes and streamline operations for enhanced efficiency.
- Assisted in selecting appropriate materials for various stone projects based on client needs.
- Managed front desk operations, greeting visitors and handling incoming calls efficiently.
- Coordinated appointment scheduling, ensuring optimal use of office resources and staff time.
- Maintained accurate records of client interactions and appointments in electronic systems.
- Resolved customer problems and complaints.
- Cultivated relationships with key B2B clients, enhancing customer loyalty and retention.
- Led team in managing key client accounts, ensuring high satisfaction and retention rates.
Domestic Violence Coordinator Intern
1 Year- Assisted in organizing community outreach programs to enhance public engagement and safety awareness
- Compiled and analyzed data from community surveys to identify areas for improvement.
- Managed inventory of supplies and equipment, ensuring availability for daily operations.
- Facilitated communication between various departments to streamline operational processes.
- Supported event planning for public safety workshops, fostering community relationships.
Substitute Teacher, K-12
2 Years- Maintained classroom management to foster a positive learning environment.
- Developed and implemented lesson plans tailored to diverse learning styles.
- Collaborated with teachers to assess student progress and adapt instruction.
- Mentored students in academic skills, promoting self-confidence and independence.
Paid Student Fundraiser
6 Months- Engaged potential donors through effective telecommunication and personalized outreach strategies.
- Collaborated with team members to develop compelling fundraising materials and presentations
- Tracked donations and donor interactions using CRM software to maintain accurate records.
- Cultivated relationships with alumni and community members to enhance engagement opportunities.
- Increased donor contributions by building rapport and effectively communicating the importance of fundraising campaigns.
Education
Bachelor of Arts - Psychology
- F.A.C.E. Modeling - Model (2019)
- Routure (Rutgers Fashion Magazine) - Content Creator (2020-2021)
- Elected to Feminism Section Leader for Demarest Hall Student Government (2022- 2023)
- Elected to Witchcraft and Magic History Section Leader for Demarest Hall Student Government in (2022 - 2023)
High School Diploma
- Honors
- 3.6 GPA
- Ranked in Top 20% of class
- Human Right Coalition (2015 -2016)
- Film Club (2017 - 2019)
- Film Production Award (2019)
- Completed AP course in Language Arts, AP Psychology, AP Calculus
- Awarded Perfect Attendance 4 years in a row
Skills
Customer service
Social media management
Marketing communications
Advertising campaigns
Brand messaging
Critical thinking
Creative team leadership
Active listening
Content creation
Event coordination
Concept development
Visual storytelling
Fundraising strategies
Interests
Video Gaming
Digital Art and Animation
Fashion
Drawing and Painting
Music
Crafting and DIY Projects
Film
Anime
Tattooing
Vlogging
Certification
- Licensed Substitute Teacher (2022 - 2027)
Timeline
Customer Service Representative - Hybrid
Kas Rugs
12.2025 - CurrentRead More
Branch Marketing Coordinator
UMI Stone
11.2024 - 10.2025Read More
Sales Consultant/Account Manager, Inside Sales
UMI Stone
08.2024 - 11.2024Read More
Domestic Violence Coordinator Intern
New Brunswick Police Department
01.2023 - 01.2024Read More
Substitute Teacher, K-12
North Brunswick Township High School
05.2022 - 05.2024Read More
Paid Student Fundraiser
Ruffalo Noel Levitz, LLC
09.2019 - 03.2020Read More
Rutgers University
Bachelor of Arts from Psychology
Read More
North Brunswick Township High School
High School Diploma
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