Shania Terry
Romeoville
Summary
Dynamic professional with experience at Portillos, excelling in customer service and complex problem-solving. Proven ability to train new team members and enhance team efficiency. Skilled in POS systems and adept at conflict resolution, consistently achieving production goals. Eager to leverage strong cooperative relationships and willingness to learn in a new role.
Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
Overview
2
2
years of professional experience
Work History
Team Member
Portillos
03.2025 - Current
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
Host
New Whiskey Bar
09.2024 - 03.2025
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
High School Diploma -
Plainfield North High School
Plainfield IL05.2026
Skills
- Cleaning
- Complaint resolution
- Willingness to learn
- Money handling
- Order preparation
- Customer service
- Area and facility cleaning
- Conflict resolution
- Complex Problem-solving
- POS systems
Accomplishments
Scholarships for all colleges applied to
Working on getting my nail tech license
Honor Roll multiple times
Languages
ASL
Limited Working
Timeline
Team Member
Portillos
03.2025 - Current
Host
New Whiskey Bar
09.2024 - 03.2025
High School Diploma -
Plainfield North High School