Shania Winley
Raleigh,NC
Summary
Soon-To-Be dental assisting graduate seeking to utilize excellent administrative support and customer relation skills with an exceptional understanding of dental emergencies and anatomy. Ready to provide effective chairside support as a competent, trustworthy and diligent entry-level dental assistant with experience taking radiographs, sterilizing instruments and arranging and confirming schedules.
Overview
1
1
Certification
Work History
Post Office Clerk
Town And Country
910 Gateway Commons
05.2024 - Current
- Assisted customers in completing necessary forms, resulting in accurate and timely mail delivery.
- Reduced wait times for customers by consistently maintaining a well-organized work area.
- Maintained accurate records of all transactions, ensuring proper accounting and inventory management.
- Delivered exceptional customer service, resolving issues promptly and courteously.
- Maximized efficiency by cross-training in multiple post office roles and responsibilities.
- Improved customer satisfaction by efficiently sorting and distributing mail to appropriate recipients.
Member Specialist Representative
Sam's Club
11460 Royal Cotton Rd, Wake Forest NC
01.2024 - 05.2024
- Managed membership database, ensuring accurate record-keeping and timely updates as needed.
- Collaborated with cross-functional teams to develop new programs tailored to members'' needs.
- Contributed to long-term strategic planning related to membership growth and retention goals.
- Assisted in organizing events that fostered sense of community among members.
- Evaluated feedback from members regularly, implementing necessary changes based on their input and suggestions.
- Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
- Implemented effective communication strategies for better member engagement and retention.
- Spearheaded initiatives aimed at enhancing overall member experience through quality improvements in service delivery.
Education
High School Diploma -
Wake Forest High School
Wake Forest06.2021
Dental Assisting Diploma/ Certified in Radiology - Dental Assisting
Accelerated Academy
Raleigh, NC07.2020
Skills
- Bilingual in Spanish (intermediate Level)
- Front Desk/ Customer service Experience
- Trained in EagleSoft Software
- Teamwork orientation
- Cash handling expertise
- Sales and Upselling Techniques
- Fraud Detection Abilities
- Problem-solving skills
- Stocking Supplies and Retail Products
Certification
- Certified Dental Assistant
- Radiology Certified
- CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Post Office Clerk
Town And Country
05.2024 - Current
Member Specialist Representative
Sam's Club
01.2024 - 05.2024
High School Diploma -
Wake Forest High School
Dental Assisting Diploma/ Certified in Radiology - Dental Assisting
Accelerated Academy