Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Shaniah Parker
Baton Rouge,Louisiana
Summary
Overview
1
Certification
Work History
CVS Health/AETNA INSURANCE
Senior Service Advocate
12 2023 - Current
Job overview
- Uses motivational interviewing and other consultative techniques to gather comprehensive information about a member’s medical, functional, cognitive, psychosocial, and mental health needs
- connecting members with urgent needs to the appropriate Aetna team, including DSNP’s interdisciplinary care team and customer service
- Builds a trusting relationship with the member by engaging the member in meaningful and relevant conversation, prior to and during assessment
- Effectively supports members during enrollment calls, appropriately managing difficult or emotional member situations, responding promptly to member needs, and demonstrating empathy and a sense of urgency when appropriate
- Conducts triage, connecting members with appropriate care team personnel including care managers and customer service when needed
- Accurately and consistently documents each call in the member’s electronic record, thoroughly completing required actions with a high level of detail to ensure we meet our compliance requirements
- Ability to be agile, manage multiple priorities, and adapt to change with enthusiasm
- Determined to build strong relationships with peers and our DSNP members
Boys & Girls Clubs of America
Front Desk Assistant
04 2018 - 05 2021
Job overview
- Ensured accurate billing procedures by diligently reviewing charges, processing payments, and generating detailed invoices upon checkout.
- Conducted regular inventory checks of office supplies, placing orders when necessary to maintain an organized workspace at all times.
- Supported event planning efforts by coordinating meeting spaces, catering services, and equipment rentals for on-site functions.
- Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Answered customer telephone calls promptly and appropriately handled needs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Grambling Sate University
Student Athletic Trainer
07 2021 - 09 2023
Job overview
- Liaised between athletes, coaches and doctors to coordinate appointments and support wellness.
- Help Educate athletes on importance of proper nutrition, rest and hydration.
- hep the doctors Provide emergency care, first aid and initial evaluations for any injury occurring on field, during practice, or while exercising.
- Instructed athletes on appropriate stretches and at-home treatments for minor injuries.
- Coordinated logistical aspects of athletic training operations such as scheduling appointments, managing inventory levels, and maintaining treatment records.
Education
Southern University and A&M college
Bachelor of Science from Pre Nursing
Current
University Overview
GPA: 3.0/4.0
Grambling state University
Bachelor of Science from Kinesiology
2023
University Overview
GPA: 3.0/4.0
Skills
- Exceptionally strong customer handling, conflict resolution, and problem-solving skills
- Mentors others using coaching skills to improve the functional application, use of key business processes, and skill certification preparation
- Clinical understanding
- Processed payments, updated accounts, and submitted paperwork on behalf of customers
- Managed high-volume caseloads while maintaining quality standards and quick response times
- Organized paperwork such as charts and reports for office and patient needs
- Supported office staff and operational requirements with administrative tasks
- Patient data confidentiality
- Payment collection
- Appointment Scheduling
Accomplishments
Accomplishments
- Grambling sports medicine student trainer 2021-present
- Working with different sports to help with injuries and recovery
- Made sure athletes stayed hydrated and healthy
- Managed the Certified athletic trainer's documents, forms, emails, and calendar
Certification
- CPR July 2019 to July 2022
- Adobe Photoshop December 2019 to Present
- Receive most Improved award
Timeline
Senior Service Advocate
CVS Health/AETNA INSURANCE
12 2023 - Current
Front Desk Assistant
Boys & Girls Clubs of America
04 2018 - 05 2021
Student Athletic Trainer
Grambling Sate University
07 2021 - 09 2023
Southern University and A&M college
Bachelor of Science from Pre Nursing
Current
Grambling state University
Bachelor of Science from Kinesiology
2024