Shaniaya Jackson
Austell ,GA
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
6
6
years of professional experience
Work History
Patient Care Technician
Emory Decatur Hospital
Decatur
02.2026 - Current
- Monitored patient vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization in patient care areas for optimal safety.
- Assisted patients with daily activities, promoting comfort and dignity in care.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Front Desk Coordinator
Innovation Women’s Healthcare
Smyrna, GA
05.2023 - 10.2023
- Greeted patients warmly, creating a welcoming environment at the front desk.
- Collected patient insurance information accurately, ensuring smooth registration and billing processes.
- Monitored waiting room activities, ensuring a comfortable experience for all patients.
- Trained new front desk staff on procedures, supporting team cohesion and effectiveness.
Medical Assistant
Digestive Healthcare
Atlanta, GA
12.2022 - 04.2023
- Administered medications and injections under supervision, following established protocols consistently.
- Prepared examination rooms by sterilizing equipment and organizing necessary supplies.
- Scheduled patient appointments efficiently, optimizing clinic workflow and minimizing wait times.
- Conducted basic lab tests, ensuring proper handling and processing of samples.
- Collaborated with nursing staff to facilitate timely patient care transitions throughout the day.
- Developed a system for tracking inventory that reduced supply shortages effectively.
Medical Assistant
Concentra Urgent Care
Midtown, GA
08.2020 - 03.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
Education
Medical Assistance
Lincoln College of Technology
Smyrna, GA2019
High School Diploma -
Wheeler High School
Marietta, GA05.2016
Skills
CPR certification
Basic life support
EMR / EHR
Direct patient care
Compassionate
Insurance verification
Appointment setting
Patient care coordination
HIPAA compliance
Patient scheduling
Patient registration
Electronic medical records
Vital signs monitoring
Specimen collection
Timeline
Patient Care Technician
Emory Decatur Hospital
02.2026 - Current
Front Desk Coordinator
Innovation Women’s Healthcare
05.2023 - 10.2023
Medical Assistant
Digestive Healthcare
12.2022 - 04.2023
Medical Assistant
Concentra Urgent Care
08.2020 - 03.2021
Medical Assistance
Lincoln College of Technology
High School Diploma -
Wheeler High School