Shanica Shaw
Fort Worth,TX
Summary
Proven customer service professional with a strong track record in fast-paced, customer-centric environments. Adept at managing interactions, handling transactions, and resolving issues efficiently. Seeking to transition into a new field by leveraging extensive customer service expertise and adaptability to embrace new challenges. Experienced in safe and efficient driving practices, ensuring timely deliveries through excellent route planning and proactive vehicle maintenance. Renowned for reliability and adaptability, consistently meeting transportation demands while maintaining operational efficiency.
Overview
28
28
years of professional experience
Work History
Casual Package Driver
UPS
Fort Worth, TX
11.2025 - 01.2026
- Operated delivery vehicle efficiently to ensure timely package deliveries.
- Navigated complex routes utilizing GPS technology for optimal delivery performance.
- Maintained compliance with safety regulations and company policies during operations.
- Collaborated with team members to manage workload and enhance delivery processes.
Mobile Service Champion
Shell TapUP
Irving, TX
05.2025 - 11.2025
- Ensured exceptional customer service through effective communication and prompt resolution of inquiries.
- Streamlined operational processes to enhance efficiency in fuel service delivery.
- Conducted pre-trip inspections on delivery vehicles to maintain safety standards.
- Delivered fuel to commercial customers ensuring timely and safe service.
- Adhered to all local, state, and federal regulations regarding hazardous materials transport.
Professional Bus Operator
Trinity Metro
Fort Worth, TX
02.2022 - 10.2024
- Operated transit buses efficiently across designated routes, ensuring timely arrivals and departures.
- Maintained comprehensive knowledge of local traffic laws and safety regulations to enhance commuter safety.
- Conducted pre-trip inspections to verify vehicle readiness and compliance with safety standards.
- Assisted passengers with disabilities by providing necessary accommodations for safe boarding and disembarking.
Deli Associate
Walmart
Fort Worth, TX
12.2021 - 03.2022
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Carefully prepared over 10 orders per day by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Opened new inventory and rotated stock by dates to maintain freshness.
Owner/Stylist
IKONNIK IMAGE LLC
Richmond, VA
01.1998 - 02.2021
- Managed over 45 inbound calls and text to schedule and reschedule clients with appointments
- Assisted clients with various hair care products
- Being able to guide clients on hair maintenance
- Having high attention to detail
- Created multitudes of different styles
- Built rapports with clients to retain their business
- Promoted products and services on social media platforms to increase reach, engaged with potential clients and showcased service portfolio.
- Managed day-to-day business operations.
Eligibility Associate
CONDUENT
Chesterfield, VA
08.2019 - 12.2020
- Received documents in electronic form for processing
- Processed over 2 applications per hour and ensured document classification and elements were completed and transmitted to clients and/ or next level
- Captured information based on contract requirements
- Verified data from automated extraction tools.
- Resolved discrepancies with client applications to verify eligibility.
- Processed and certified documents for accuracy and compliance with government regulations.
- Communicated with people from various cultures and backgrounds on application process.
Customer Service Associate
MAGELLAN HEALTH
Glen Allen, VA
02.2018 - 01.2019
- Received over 40 inbound calls assisting members and providers with eligibility, benefits, claims and authorizations from members and providers
- Assisted members and providers with program, policy and procedures
- Researched and knowledgeably communicated information regarding member eligibility, benefits, EAP services, claim status and authorization inquiries to callers while maintaining confidentiality
- Thoroughly documented customers comments/information in notes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Diploma -
John Marshall High School
Richmond, VACertificate of Technical Studies - Cosmetology
Ogle School
TX04.2025
Certificate of Technical Studies - CDL Training, Truck Driving School
North Texas Institute of North Texas
Fort Worth, TX04.2024
Associate of Applied Science - Mental Health Counseling
Tarrant County College
Fort Worth, TX05.2028
Skills
- Telephone Sales and Solution Selling
- Troubleshooting / Technical Support
- Complaint/Dispute Resolution
- Outstanding organizational skills and ability to multitask
- High Volume Inbound and Outbound Call Handling
- Communication and Interpersonal Skills
- Microsoft Office/Windows XP
- Scheduling
- Cash Handling and Product Knowledge
- Proper Food Handling
- Inventory Rotation
- Safe Food Handling Practices
- Cleanliness and Sanitation
- Safe/Defensive driving
- Loading and unloading
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Casual Package Driver
UPS
11.2025 - 01.2026
Mobile Service Champion
Shell TapUP
05.2025 - 11.2025
Professional Bus Operator
Trinity Metro
02.2022 - 10.2024
Deli Associate
Walmart
12.2021 - 03.2022
Eligibility Associate
CONDUENT
08.2019 - 12.2020
Customer Service Associate
MAGELLAN HEALTH
02.2018 - 01.2019
Owner/Stylist
IKONNIK IMAGE LLC
01.1998 - 02.2021
Diploma -
John Marshall High School
Certificate of Technical Studies - Cosmetology
Ogle School
Certificate of Technical Studies - CDL Training, Truck Driving School
North Texas Institute of North Texas
Associate of Applied Science - Mental Health Counseling
Tarrant County College