Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shanice Banks

Seattle,WA

Summary

Dedicated customer service expert with over 5 years of experience providing exceptional support to clients in various industries. Proven track record of efficiently resolving customer issues and maintaining high satisfaction levels. Skilled in building strong customer relationships to drive repeat business and positive referrals. Seeking to leverage expertise in delivering top-notch service to contribute to a dynamic team.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Security Officer

Signal 88
07.2024 - 05.2025
  • Patrolled assigned areas to ensure the safety and security of premises
  • Maintained accurate logs of all incidents, accidents, and daily activities
  • Collaborated with law enforcement agencies during investigations and provided necessary information or evidence as required
  • Provided excellent customer service by assisting visitors with directions, inquiries, and general assistance as needed
  • Responded promptly to alarms or distress calls from employees or visitors in need of assistance
  • Demonstrated strong observation skills in identifying suspicious behavior or unauthorized individuals on the premises
  • Provided detailed incident reports including accurate descriptions of events, actions taken, and outcomes
  • Performed routine inspections of perimeter fences, gates, doors, windows to identify vulnerabilities

Lead Store Consultant

FedEx Office-Seattle, WA
04.2022 - 05.2023
  • Open/Closing store
  • Create shipments
  • Fulfill print orders
  • Training team members

Insurance Verification Specialist

Quantum 3 Media LLC-Charlotte, NC
07.2021 - 03.2022
  • Verified insurance coverage for patients by contacting insurance companies and obtaining necessary information
  • Maintained up-to-date knowledge of insurance plans, policies, and procedures
  • Communicated effectively with patients regarding their insurance coverage and any potential out-of-pocket expenses
  • Assisted in training new employees on insurance verification processes and procedures
  • Ensured compliance with HIPAA regulations when handling sensitive patient information
  • Utilized electronic systems/software to input, update, and retrieve patient data for verification purposes
  • Managed a high volume of incoming calls from patients, healthcare providers, and insurers
  • Provided exceptional customer service by addressing patient inquiries and concerns in a timely manner
  • Maintained confidentiality of patient information at all times

Private Caregiver

Maple Shade-NJ
02.2017 - 10.2018
  • Assisted elderly couple in everyday tasks
  • Housekeeping and meal preparation
  • Administered scheduled medications
  • Provided compassionate and personalized care to elderly clients in their homes, ensuring their safety, comfort, and well-being
  • Assisted with daily activities such as bathing, dressing, grooming, and medication management
  • Created customized care plans based on individual needs and preferences of clients
  • Maintained a clean and organized living environment for clients by performing light housekeeping duties
  • Prepared nutritious meals according to dietary restrictions and preferences of clients
  • Managed medication schedules for multiple clients, ensuring timely administration of prescribed medications
  • Implemented fall prevention strategies to ensure the safety of elderly clients at all times
  • Engaged in meaningful conversations with clients to provide companionship and emotional support
  • Collaborated with family members or other caregivers to coordinate care plans for seamless transitions between shifts or when additional support was required
  • Responded quickly to emergency situations such as falls or accidents, providing immediate assistance while maintaining calmness
  • Promoted independence by encouraging participation in daily tasks within the capabilities of the client
  • Demonstrated patience and understanding when dealing with challenging behaviors or mood swings
  • Provided respite care for family members by offering relief from caregiving responsibilities on scheduled days off
  • Informed healthcare professionals about any significant changes in client's condition that required attention or intervention
  • Aided in mobility and transfers using proper lifting techniques and assistive devices
  • Maintained confidentiality and respected the privacy of clients and their families at all times

Education

Graduate Certificate - Medical Office Administration

Brookline College
Phoenix, AZ
05.2021

Skills

  • English
  • HIPAA
  • Data Entry
  • Leadership
  • ICD-10
  • CMS 1500
  • Cash handling
  • Vital Signs
  • Billing & Payment Processing
  • UB-04
  • Physiology Knowledge
  • ICD-9
  • Retail sales
  • Food Preparation
  • Hospitality
  • Front desk
  • Horticulture
  • Microsoft Office Suite
  • GPS
  • Insurance & Claims Verifications
  • CPT coding/ICD-10Coding/HCPCS
  • Communication skills
  • Sales
  • Typing
  • Medical Coding
  • Patient Scheduling
  • Time management
  • Caregiving
  • Medical Terminology
  • Food handling
  • Anatomy Knowledge
  • Hotel experience
  • Insurance Verification
  • Greenhouse experience
  • Basic math
  • Guest services
  • Medical Billing
  • Cash register
  • Customer Service
  • Status/Collections
  • Electronic Medical Records
  • Meal Preparation
  • Customer service
  • Organizational skills
  • Driving
  • Patient Care

Certification

  • Food Handler Certification
  • Driver's License
  • First Aid Certification
  • Guard Card

Timeline

Security Officer

Signal 88
07.2024 - 05.2025

Lead Store Consultant

FedEx Office-Seattle, WA
04.2022 - 05.2023

Insurance Verification Specialist

Quantum 3 Media LLC-Charlotte, NC
07.2021 - 03.2022

Private Caregiver

Maple Shade-NJ
02.2017 - 10.2018

Graduate Certificate - Medical Office Administration

Brookline College

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