Shanice Bryan
Licensed Esthetician
Elmont,NY
Summary
Professional looking to contribute strong management skills and gain more experience in related fields to collaborate with a team that enhances the organization’s mission, vision, and strategic goals. Determined Esthetics Student with professional and well-mannered demeanor. Excellent interpersonal and organizational abilities. Trained in waxing, facials and makeup with a focus on overall beautification of client's needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Student Esthetician
Brittany Beauty Academy
Levittown, NY
05.2021 - 10.2022
- Performed full facial and facial extractions for blackhead removals.
- Removed hair through exfoliation, waxing, and threading.
- Analyzed skin condition and made appropriate product recommendations.
- Educated patients on treatment options.
- Performed over six facials, chemical peels and waxing procedures per week.
Warehouse Assistant Shipping Manager
The Kick Shop, LLC
Freeport, New York
06.2015 - 03.2020
- Answer phones, fax/mailings, maintain calendars and emails)
- Handle and Prepare daily Customer order summary list
- Review Channel Advisor to allocate shipments between The Kick Shop and Foot Soldiers
- Work in fast environment to ensure shipments get out in timely manner
- Confer with other managers in distribution center to ensure coordination of other warehouse activities
- Confer with other managers outside of distribution center to ensure coordination of other functions such as production, inventory management and quality assurance
- Work in systems such as Intrak-Wholesale Inventory Station , Amazon Seller, and Ship Station
Customer Service Representative
Xerox Company, Saint Catherine Jamaica
St. Catherine , Jamaica
10.2009 - 03.2015
- Worked in fast paced Call Center environment and handled on average 50 or more technical or mission critical contacts daily
- Provided all technical solutions and general inquiries regarding Audible Mobile Applications on Windows, Android, Fire OS & Apple iOS
- Handled and Resolved complex issues with Mobile Applications, Software crashing, and connectivity failures
- Maintained and handled following accounts: Sirius XM, Lime Cellular, Audible UK Amazon Tech
- Worked in Citrix Remote Desktop closed 98% of troubleshooting tickets without escalation
- Provided communication and problem resolutions for our customers and our team environment
- Awarded monthly for being “Top support professional” delivering valuable technical support.
Education
Esthetics Licensure (Temporary) - Esthetics
Brittany Beauty School
Levittown, NY10.2021
Nursing Assistant Certificate - Nursing Assistance
Fordham Insitute
Queens, NY10.2018
High School Diploma -
Camperdown High School
Kingston, Jamaica10.2008
Skills
- Understanding Customer Needs
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Excellent team player
- Courteous with Strong Service Mindset
Certification
- Certified Nursing Assistant
- NYS Department of education Esthetics certificate
- NYS Department Temporary Esthetics License
Timeline
Student Esthetician
Brittany Beauty Academy
05.2021 - 10.2022
Warehouse Assistant Shipping Manager
The Kick Shop, LLC
06.2015 - 03.2020
Customer Service Representative
Xerox Company, Saint Catherine Jamaica
10.2009 - 03.2015
Esthetics Licensure (Temporary) - Esthetics
Brittany Beauty School
Nursing Assistant Certificate - Nursing Assistance
Fordham Insitute
High School Diploma -
Camperdown High School
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