Natalie Overton
Boise,ID
Summary
Experienced client experience specialist with a strong focus on effective communication, both written and oral. Skilled in active listening and analytical problem-solving. Understands customer needs and desires and provides tailored solutions to enhance their overall experience and foster loyalty. Collaborative leader dedicated to partnering with coworkers to create an engaged and empowering work culture. Documented strengths in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced environments. Determined esthetics student with a professional and well-mannered demeanor, demonstrating excellent interpersonal and organizational abilities.
Overview
3
3
years of professional experience
Work History
Student Esthetician
Premiere Aesthetics Institute
06.2024 - 10.2024
- Gained hands-on experience in various facial treatments, enhancing clients'' skin health and appearance.
- Demonstrated proficiency in waxing services, providing smooth results while minimizing discomfort for clients.
- Maintained strict adherence to sanitation guidelines, ensuring a safe and hygienic environment for all clients.
- Average of 98% on exams and an attendance record of 104.87%.
- Booked 31 appointments in our first month of appointment availability.
- Used social media platforms to promote salon and services.
CLIENT EXPERIENCE SPECIALIST
FREEDOM FIDUCIARIES
07.2023 - Current
- In my role as a Client Experience Specialist, I work with the Freedom Fiduciaries team to enhance our clients' experience
- This involves providing personalized solutions, handling administrative tasks, and coordinating events to make our clients' retirement journey smoother and more enjoyable.
- Resolved complex client issues, resulting in higher customer retention rates.
- Current Management of 5,600 retirement plan participants, 57 retirement plans, and $299 million dollars of plan assets.
- Served as a liaison between clients and internal departments, ensuring timely resolution of any issues that arose during the engagement process.
VISIT AND EVENT ASSISTANT
CALIFORNIA BAPTIST UNIVERSITY
09.2022 - 05.2023
- Primary tasks included daily logistics, event preparation, front desk support, and event coordination to support the undergraduate department of a nationally accredited university.
- Participated in pre-event planning meetings, providing input on event themes and strategies for success.
- Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
- Anticipated event requirements and handled numerous concerns in advance for smooth day-of execution for university events of 200+ attendees.
WEDDING ASSISTANT
LEAH DANAE EVENTS
08.2021 - 05.2023
- Primary tasks included aiding head wedding planner in vendor communication and coordination as well as participation in event set up and tear down while directing staff members
- This position also included producing event timeline and timeline execution, and management of wedding logistics through web calls, emails, and in person meetings.
- Conducted thorough research on potential vendors, resulting in informed recommendations that suited each couple''s needs and desires best.
- Maintained detailed records of client preferences, progress updates, and important deadlines to keep track of crucial information effectively throughout the process.
Education
Bachelor of Science in Kinesiology - Kinesiology
Westmont College
Santa Barbara, California05.2022
Skills
- Exceptional communication
- Understanding Customer Needs
- Administrative and Office Support
- Customer Data Confidentiality
- Inbound Call Management
- Relationship Building
- Quality Control
- Social Media Management
- Hydrafacial Certified
- Chemical Peels, Waxing, Microdermabrasion, Lash lift and Tints, Brow Laminations, LED treatments
Skincare Account: @skinwithnatty
Follow along here for my journey in esthetics school!
Timeline
Student Esthetician
Premiere Aesthetics Institute
06.2024 - 10.2024
CLIENT EXPERIENCE SPECIALIST
FREEDOM FIDUCIARIES
07.2023 - Current
VISIT AND EVENT ASSISTANT
CALIFORNIA BAPTIST UNIVERSITY
09.2022 - 05.2023
WEDDING ASSISTANT
LEAH DANAE EVENTS
08.2021 - 05.2023
Bachelor of Science in Kinesiology - Kinesiology
Westmont College
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