Shanice Choute
Miami
Summary
Dedicated and detail-oriented remote professional with over 6 years of diverse experience in customer service, medical claims processing, virtual healthcare support, technical troubleshooting, and sales. Proven ability to manage multiple systems and platforms efficiently while maintaining a strong focus on accuracy, confidentiality, and exceptional client satisfaction. Adept at working independently in fast-paced, remote environments with excellent communication and problem-solving skills. Seeking to leverage my versatile background and passion for remote work to contribute to a dynamic company’s success and deliver outstanding service.
Overview
6
6
years of professional experience
Work History
Remote Cruise Sales & Support Specialist
Ocean Breeze Cruises
04.2023 - Current
- Assist guests with cruise planning, online bookings, and portal troubleshooting (GOCCL, Navigator).
- Manage inbound sales and tech support calls; escalate technical issues via internal ticketing.
- Upsell vacation protection, excursions, and stateroom upgrades while documenting guest needs.
- Help travel advisers use online tools for group and individual bookings.
- Maintain excellent schedule adherence, call quality, and customer satisfaction above 95%.
Remote OB/GYN Virtual Assistant
Sunrise Women’s Health
12.2022 - 04.2023
- Handled telehealth scheduling, EMR updates, and insurance verifications using AthenaHealth.
- Coordinated lab appointments, sent follow-up reminders, and managed prescription requests.
- Processed patient messages and referrals securely under HIPAA compliance.
- Acted as first contact for new patient intake and provided onboarding documents virtually.
Remote Medical Claims Processor
ClearPath Health Services
08.2021 - 11.2022
- Processed over 120 claims per week for OB/GYN, primary care, and specialist services.
- Reviewed insurance eligibility, diagnosis codes, and authorization prior to submission.
- Reduced claim rejections by implementing pre-audit checks and clarifying documentation with providers.
- Updated claims database with corrections, appeals, and reimbursements.
Technical Support Specialist – Remote (Tier 1)
TechConnect Solutions / Remote
05.2020 - 07.2021
- Provided phone and chat support for users with technical issues on client platforms.
- Guided users through password resets, account setups, browser fixes, and mobile access.
- Logged escalated cases into Jira and collaborated with Tier 2 teams on backend issues.
- Delivered user education for self-service portals and troubleshooting steps.
Data Entry & QA Clerk
Precision Data Services / Remote
10.2019 - 04.2020
- Entered and verified large datasets including patient info, billing details, and intake forms.
- Cross-referenced scanned documents and EMRs to ensure 99.8% accuracy.
- Assisted QA team with internal audits and monthly performance reports.
- Managed confidential records in compliance with HIPAA policies.
Education
Business Administration
William H. Turner Technical Arts High School
Miami, Fl06-2023
Skills
- Customer service
- Remote support
- Support services
- Customer relationship management
- Empathetic & Compassionate Communication,
- Microsoft Office Suite (Word, Outlook, Excel),
- Data Entry Typing 40WPM,
- Team Collaboration
- Technical Troubleshooting (iOS, macOS, Android, Windows)
- Call Center & Help Desk Operations
- CRM & Ticketing Tools (Zendesk, Salesforce, Freshdesk, etc),
- Customer Satisfaction & Conflict Resolution
- Software & App Navigation
- Activity planning
Languages
English
Full Professional
Timeline
Remote Cruise Sales & Support Specialist
Ocean Breeze Cruises
04.2023 - Current
Remote OB/GYN Virtual Assistant
Sunrise Women’s Health
12.2022 - 04.2023
Remote Medical Claims Processor
ClearPath Health Services
08.2021 - 11.2022
Technical Support Specialist – Remote (Tier 1)
TechConnect Solutions / Remote
05.2020 - 07.2021
Data Entry & QA Clerk
Precision Data Services / Remote
10.2019 - 04.2020
Business Administration
William H. Turner Technical Arts High School
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