Shanice Douglas
Philadelphia,PA
Overview
5
5
years of professional experience
Work History
Project Support Assosciate
Angeion Group
10.2024 - Current
- Provide timely and accurate information on claim status and resolution.
- Manage approximately 12 inboxes for several class action settlements
- Complete 100 tickets per day from class members
- Update class member's personal information
- Utilized Excel to organize claim deficiencies and mail-in requests
- Design custom IVR applications tailored specifically towards business objectives leading towards enhanced customer experiences.
- Excellent communication skills, both verbal and written.
Field Representative
State of New Jersey
08.2023 - 05.2024
- Schedules meetings with clients for program briefings, re-certification assistance, budget revisions, and overall inquiries
- Manages over 75 cases simultaneously by reviewing and verifying client income/assets and arranging case files
- Created Excel spreadsheets to track the status of client needs
- Serves as a liaison between the central office and field office
- Develop meaningful relationships with clients encouraging them to discuss their needs openly
Account Management Intern
Red Tettemer O'Connell + Partners
09.2022 - 01.2023
- Assisted in the development of work orders, presentation decks, and statuses, for 5+ clients including Apothic Wine, Disney Just Play, and WSFS Bank in Google Slides
- Independently conducted research on 15+ competitors and presented the findings to the team/clients to develop optimal strategy/positioning
- Assisted in the studio with inventory and production needs
- Participated in client briefings, pitches, and weekly status meetings
- Supported the Account Management team in scheduling meetings, proof-reading deliverables, and delegating tasks among other interns
- Created weekly newsletters on industry trends for all RTO+P staff
Account Manager
Diamond Edge Communications
01.2022 - 05.2022
- Assisted Overbrook West Neighbors, a non-profit community development organization in improving their brand awareness and social media presence
- Increased Instagram following by 52%
- Increased engagement by 145%
- Served as the main point of contact in all matters relating to client concerns
- Scheduled internal and client meetings
- Assisted the Art Director in creating a new logo and website
- Developed strategic and interactive social media posts to increase engagement such as #LOverBrook for a Valentine's Day campaign
- Shot and edited a Black History month TikTok series highlighting the black-owned businesses in the neighborhood
- Assisted in promoting the annual Overbrook Night Market by collaboratively designing posters, apparel, logos and promotional videos
After School Program Leader
PHMC
08.2020 - 08.2021
- Created and implemented monthly lesson plans for grades 9-12
- Tutored students in academic subjects such as reading, writing, math, and other areas
- Prepared learning materials and equipment, such as books, arts and crafts, stationery, and other supplies as needed
- Interacted with students to provide guidance, emotional support, and motivation to complete tasks
Education
Bachelor of Arts - Brand Strategy & Research, Lew Klein College of Media & Communication
Temple University
Philadelphia, PA05.2022
Skills
- Microsoft Office
- Leadership
- Communication Skills
- Organization
- Problem Solving
- Project Management
- Teamwork and collaboration
- Customer service
LANGUAGES
English Native speaker
Spanish Working knowledge
Timeline
Project Support Assosciate
Angeion Group
10.2024 - Current
Field Representative
State of New Jersey
08.2023 - 05.2024
Account Management Intern
Red Tettemer O'Connell + Partners
09.2022 - 01.2023
Account Manager
Diamond Edge Communications
01.2022 - 05.2022
After School Program Leader
PHMC
08.2020 - 08.2021
Bachelor of Arts - Brand Strategy & Research, Lew Klein College of Media & Communication
Temple University
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