Overview
Work History
Education
Skills
Timeline
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Shanice Dubois

Fort Lauderdale,FL

Overview

5
5
years of professional experience

Work History

Security Officer

Regency Tower
10.2023 - Current
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.

Security Officer

Marksman Security
05.2022 - 10.2023
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Security Officer

St Moritz Security
Dania Beach, FL
12.2021 - 04.2022
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Contacted law enforcement in case of unauthorized persons, documents and materials.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.

Security Officer

Allied Universal Security Services
04.2021 - 12.2021
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.

Security Officer

Hawk Eye Protective Services
Boca Raton, FL
01.2021 - 04.2021
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Contacted law enforcement in case of unauthorized persons, documents and materials.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
  • Oversaw entry and exit of up to [Number] employees and visitors daily.
  • Authorized entrance papers and granted or denied entrance to building.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
  • Monitored and authorized entrance and departure of [Number] employees and visitors daily.
  • Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
  • Checked and verified photo identification prior to granting facility access.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Technical support

Teleperformance USA
05.2020 - 03.2021
  • Provided technical support to field technicians, assisting in troubleshooting and resolving connectivity problems.
  • Provided technical support for website issues, ensuring optimal functionality at all times.
  • Provided technical support to clients, resolving complex issues in a timely manner.
  • Assisted clients during the deployment process by providing prompt technical support.

Server

AMC Dine In Theatre Coral Ridge 10
Fort Lauderdale, FL
07.2018 - 03.2020
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Increased sales significantly by upselling higher-end products to customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Inspected dishes and utensils for cleanliness.
  • Answered customers' questions, recommended items and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Checked guests' identification before serving alcoholic beverages.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
  • Asked customers for feedback, solved problems and filled drinks throughout meal.

Education

High School Diploma -

Piper High Shool
Sunrise, FL
06.2019

Skills

  • De-escalation Techniques
  • Verbal and Written Communication
  • Emergency Response
  • Team Player
  • Customer Service
  • Law Enforcement Collaboration
  • Professional Demeanor
  • First Aid Training
  • Incident Reporting
  • Security Team Coordination
  • Employee and Visitor Screening
  • CPR Certified
  • Attentive and Observant
  • CCTV Monitoring
  • Ground Patrol
  • Federal and State Regulation Compliance
  • Data Entry
  • Fire Department Communication
  • Detail-Oriented
  • Microsoft Office
  • Team Leadership
  • Restricted Area Protection
  • Active Listening
  • Honest and Ethical
  • Reliable and Responsible

Timeline

Security Officer

Regency Tower
10.2023 - Current

Security Officer

Marksman Security
05.2022 - 10.2023

Security Officer

St Moritz Security
12.2021 - 04.2022

Security Officer

Allied Universal Security Services
04.2021 - 12.2021

Security Officer

Hawk Eye Protective Services
01.2021 - 04.2021

Technical support

Teleperformance USA
05.2020 - 03.2021

Server

AMC Dine In Theatre Coral Ridge 10
07.2018 - 03.2020

High School Diploma -

Piper High Shool

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Shanice Dubois