Shanice Dubois
Fort Lauderdale,FL
Overview
5
5
years of professional experience
Work History
Security Officer
Regency Tower
10.2023 - Current
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
Security Officer
Marksman Security
05.2022 - 10.2023
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Security Officer
St Moritz Security
Dania Beach, FL
12.2021 - 04.2022
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Contacted law enforcement in case of unauthorized persons, documents and materials.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
Security Officer
Allied Universal Security Services
04.2021 - 12.2021
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Security Officer
Hawk Eye Protective Services
Boca Raton, FL
01.2021 - 04.2021
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Contacted law enforcement in case of unauthorized persons, documents and materials.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Oversaw entry and exit of up to [Number] employees and visitors daily.
- Authorized entrance papers and granted or denied entrance to building.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Monitored and authorized entrance and departure of [Number] employees and visitors daily.
- Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
- Checked and verified photo identification prior to granting facility access.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Technical support
Teleperformance USA
05.2020 - 03.2021
- Provided technical support to field technicians, assisting in troubleshooting and resolving connectivity problems.
- Provided technical support for website issues, ensuring optimal functionality at all times.
- Provided technical support to clients, resolving complex issues in a timely manner.
- Assisted clients during the deployment process by providing prompt technical support.
Server
AMC Dine In Theatre Coral Ridge 10
Fort Lauderdale, FL
07.2018 - 03.2020
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Increased sales significantly by upselling higher-end products to customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Inspected dishes and utensils for cleanliness.
- Answered customers' questions, recommended items and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Checked guests' identification before serving alcoholic beverages.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Collected orders and relayed them to bartenders quickly and accurately.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
Education
High School Diploma -
Piper High Shool
Sunrise, FL06.2019
Skills
- De-escalation Techniques
- Verbal and Written Communication
- Emergency Response
- Team Player
- Customer Service
- Law Enforcement Collaboration
- Professional Demeanor
- First Aid Training
- Incident Reporting
- Security Team Coordination
- Employee and Visitor Screening
- CPR Certified
- Attentive and Observant
- CCTV Monitoring
- Ground Patrol
- Federal and State Regulation Compliance
- Data Entry
- Fire Department Communication
- Detail-Oriented
- Microsoft Office
- Team Leadership
- Restricted Area Protection
- Active Listening
- Honest and Ethical
- Reliable and Responsible
Timeline
Security Officer
Regency Tower
10.2023 - Current
Security Officer
Marksman Security
05.2022 - 10.2023
Security Officer
St Moritz Security
12.2021 - 04.2022
Security Officer
Allied Universal Security Services
04.2021 - 12.2021
Security Officer
Hawk Eye Protective Services
01.2021 - 04.2021
Technical support
Teleperformance USA
05.2020 - 03.2021
Server
AMC Dine In Theatre Coral Ridge 10
07.2018 - 03.2020
High School Diploma -
Piper High Shool