Aubree Bell
San Diego,CA
Summary
Accomplished Security Officer with extensive experience at Allied Universal Security Services. Expert in CCTV surveillance and access control, enhancing safety and reducing incidents by 30%. Known for superior customer service and conflict resolution skills, fostering a secure environment. Proven ability to train staff and collaborate with law enforcement for optimal security operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
San Diego, CA
05.2023 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted routine patrols to detect and prevent unauthorized access or vandalism.
- Responded promptly to incidents, ensuring effective communication with emergency services.
- Assisted in developing safety protocols to enhance operational efficiency and compliance.
- Trained new staff on security procedures and emergency response techniques.
- Collaborated with local law enforcement to address security concerns within the facility.
- Documented daily activities and incidents accurately for reporting purposes.
- Implemented improvements in surveillance system usage to optimize monitoring capabilities.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
Security Guard
Securitas Security Services
San Diego, CA
08.2019 - 05.2023
- Monitored premises to prevent unauthorized access and ensure safety protocols were followed.
- Conducted regular patrols, identifying security risks and reporting incidents promptly.
- Operated surveillance equipment to detect suspicious activities and maintain situational awareness.
- Collaborated with law enforcement during emergencies, providing detailed reports for investigations.
- Assisted in training new staff on security procedures and emergency response protocols.
- Responded effectively to alarms, ensuring swift resolution of potential threats or disturbances.
- Implemented process improvements to enhance security measures and operational efficiency.
- Developed communication strategies to ensure clear reporting among team members during shifts.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
Customer Service Representative
Toni Burrell Hair Studio
San Diego, CA
01.2014 - 08.2019
- Assisted customers with product inquiries and appointment scheduling
- Resolved client concerns efficiently, enhancing overall customer satisfaction
- Maintained cleanliness and organization of studio environment
- Collaborated with team members to streamline service processes
- Managed inventory levels, ensuring availability of essential products
- Provided product recommendations based on individual customer needs
- Trained new staff on customer service protocols and studio policies
- Supported marketing efforts by promoting new services to clients
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
No Degree - Business Administration And Management
Grambling State University
Grambling, LAHigh School Diploma - English Language And Literature
Scripps Ranch High School
10410 Falcon Way San Diego, CA 92131 United States06.2020
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Detail-oriented
- CCTV monitoring
- Superior customer service
- Physical fitness
- Surveillance
- Emergency response
- Access control
- Patrol operations
- Complex Problem-solving
- Relationship building and management
- Security screenings
- Conflict de-escalation
- Conflict resolution techniques
- FLUENT IN LANGUAGE
- Access control management
- Electronic surveillance
- Document management
- Security equipment operation
- Crime prevention
- Investigation documentation
- Crime prevention methods
- Workplace violence prevention
- Security systems
- Asset protection
- First aid and CPR certified
- Investigative skills
- Work ethic
- Workplace safety
- Patrolling
- Verbal and written communication
- Reliability
- Security camera monitoring
- Security protocols
- First aid certified
- Reporting skills
- Patrol techniques
- De-escalation techniques
- English fluency
- Security operations experience
Certification
CPR first aid and safety
Timeline
Security Officer
Allied Universal Security Services
05.2023 - Current
Security Guard
Securitas Security Services
08.2019 - 05.2023
Customer Service Representative
Toni Burrell Hair Studio
01.2014 - 08.2019
No Degree - Business Administration And Management
Grambling State University
High School Diploma - English Language And Literature
Scripps Ranch High School