Shanice Flynn

Thorough sanitation and maintenance of the room and bathroom in preparation for the holiday.

• Performing thorough cleaning and upkeep of guest accommodations, which includes making beds, replacing towels, sanitizing bathrooms, vacuuming, dusting, and ensuring that the overall cleanliness and presentation of the room align with guest expectations.

• Manage natural hair styling and washing, enhancing client satisfaction and retention

• Ensured guest rooms met high standards, enhancing guest satisfaction and loyalty
• Collaborated with housekeeping team to streamline room turnover, improving efficiency
• Implemented cleaning strategies reducing room preparation time while maintaining quality
• Provided exceptional guest service, fostering a welcoming and comfortable environment
• Streamlined front desk operations, ensuring accurate cash handling and payroll processing
• Supervised team tasks, fostering a collaborative and efficient work environment
• Led room cleaning and sanitation, enhancing guest satisfaction and hygiene standards
• Managed front desk operations, resolving guest issues and improving check-in efficiency
• Coordinated guest events, boosting engagement and satisfaction
• Collaborated with management on talent acquisition, strengthening team performance
• Handled accounts receivable, ensuring accurate financial records

• Led bar operations, optimizing inventory and staff schedules
• Implemented new cocktail menu, boosting sales
• Trained team on customer service, improving satisfaction scores

• Managed staff schedules, enhancing team efficiency and guest satisfaction
• Prepared detailed sales reports, aiding executive decision-making
• Handled accounts payable and receivable, ensuring accurate financial records
• Resolved guest discrepancies, improving customer experience
• Collaborated with management to streamline operations

• Managed flight bookings, resolving customer issues efficiently, enhancing satisfaction
• Administered itineraries, improving accuracy and customer experience
• Handled customer inquiries, achieving high resolution rates and positive feedback