Shanice Handy
Milwaukee
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
11
11
years of professional experience
Work History
Live-in Caregiver
My Choice Wisconsin
Wauwatosa
10.2018 - Current
- Assist the client with bathing , grooming , and dressing daily
- Running errands such as grocery store & household shopping errands and doctor appointments
- Assist in the meal prepping , cleaning and grooming for daily activities
- Administered medication, such as Morning Medication , Night Medication & Insulin Shot Medication
- Performed light housework duties, such as vacuuming, laundry, mopping, sweeping and kitchen duties
- Monitored resident's nutritional requirements
- Provided client with a comforting environment
- Assisted client with everyday blood sugar count and activities
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Picked up groceries, prescriptions and other items for clients.
- Accompanied client on medical appointments and shopping trips.
- Encouraged client independence as much as possible to promote mental and physical fortitude.
- Organized oral medications for clients following dosage and schedule requirements.
- Managed household duties such as grocery shopping, running errands, paying bills and arranging for services such as repairs or maintenance of the home.
- Provided companionship to clients through conversation, activities and positive interactions.
- Assisted with exercises prescribed by physical therapists or occupational therapists.
- Helped clients get in and out of beds and wheelchairs.
- Organized recreational activities such as movies, walks outdoors or music listening sessions.
- Partnered with registered nurses and physiotherapists to provide care to patients.
Assembly Line Worker
Briggs & Stratton LLC
Wauwatosa
02.2017 - 05.2017
- Completed component assembly with minimal supervision to meet deadlines.
- Verified accuracy of assembled parts before moving them down the line for further processing.
- Performed quality checks on products and documented discrepancies.
- Maintained a safe work environment by adhering to all safety regulations and procedures.
- Determined work assignments and assembly procedures to maximize efficiency and productivity.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Inspected and tested final products to verify conformance to established tolerances.
Housekeeper
Residence Inn by Marriott
Brookfield
03.2016 - 07.2016
- Perform a variety of cleaning activities throughout residential homes such as sweeping, mopping, dusting and polishing and sanitizing
- Ensure all rooms are cared for and inspected according to brand standards
- Deal with reasonable complaints/requests from guest with professionalism and patience
- Assisted in laundry services including washing, drying, and folding linens.
- Disinfected telephones, light switches and other frequently touched objects.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Scrubbed kitchen appliances, countertops and fixtures.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Swept and damp-mopped private stairways and hallways.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Interacted pleasantly with clients and guests when performing daily duties.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Cashier/Customer Service
Target
Wauwatosa
10.2013 - 04.2015
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Greeted customers promptly and responded to questions.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Answered phone calls to assist customers with questions and orders.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed customer payments quickly and returned exact change and receipts.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Worked closely with front-end staff to assist customers.
- Used suggestive selling techniques to promote add-on sales.
Captioning Assistant
CapTel
Milwaukee
07.2014 - 09.2014
- Listened to audio to produce captions for individuals with hearing disabilities, such as deafness.
- Repeated words into voice recognition software to produce text for captioned telephone.
- Protected callers' personal information by following exact protocols for typing conversations with no recording or documentation.
- Used professional communication skills to deal with delays, call problems and other technical issues.
Education
High school or equivalent -
Washington High School
Milwaukee, WI05.2010
Skills
- Conflict management
- Microsoft Word
- Epic
- Microsoft Access
- Driving
- Typing
- IOS
- Mac OS
- Accounting
- Windows
- Data collection
- Sales
- Residential Cleaning
- Medication Administration
- Laundry
- Hospital Experience
- Android
- Operating Systems
- Customer service
- Conflict resolution
- Active listening
- Effective communication
- Time management
- Team collaboration
- Problem solving
- Detail orientation
- Compassionate support
- Data entry
- Quality assurance
- Documentation
- Coordination
- Tactful and diplomatic
- Service standard compliance
- Microsoft PowerPoint
- Office equipment proficiency
- Call escalation
- Call center experience
- Proofreading
- Problem-solving
- Verbal and written communication
- Grammar
- Stress management
- Assertiveness
- Punctuality and reliability
- Critical thinking
- Positive and professional
- POS systems expert
- Reading comprehension
- Prioritization
- Courteous demeanor
- Detail-oriented
- Positive interaction
- Inbound phone calls
- Customer support
- Call control skills
- Providing customer support
- 50 WPM
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Live-in Caregiver
My Choice Wisconsin
10.2018 - Current
Assembly Line Worker
Briggs & Stratton LLC
02.2017 - 05.2017
Housekeeper
Residence Inn by Marriott
03.2016 - 07.2016
Captioning Assistant
CapTel
07.2014 - 09.2014
Cashier/Customer Service
Target
10.2013 - 04.2015
High school or equivalent -
Washington High School