Shanice Johnson
South Chesterfield,VA
Overview
9
9
years of professional experience
1
1
Certification
Work History
Fresh Team Management
Walmart/Sam’s Club
Colonial Heights, VA
05.2024 - Current
- Enhanced team productivity by implementing efficient workflow processes and time management strategies.
- Facilitated open communication among team members by conducting regular meetings to address challenges and celebrate successes.
- Maximized sales revenue by monitoring market trends and tailoring product offerings to meet customer demands.
- Reduced employee turnover rate by fostering a positive work environment and addressing team concerns promptly.
- Coordinated scheduling for staff coverage during peak periods, optimizing resource allocation without compromising service quality.
- Spearheaded employee recognition programs that promoted a culture of appreciation, boosting morale across the team.
- Established clear performance goals for team members, providing regular feedback and coaching for continuous improvement.
Member Service Team Manager
Walmart/Sam’s Club
Colonial Heights, VA
08.2019 - 05.2024
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Created knowledge-sharing platform, facilitating easier access to information and best practices among team members.
- Conducted comprehensive market research to inform project direction, ensuring competitive edge.
Merchandising Team Compliance Manager
Walmart/Sam’s Club
Colonial Heights, VA
03.2019 - 08.2019
- Managed compliance efforts, reporting and audits.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Reduced risk exposure for the company by identifying and addressing areas of noncompliance.
- Prepared records and data for regular audits.
- Monitored emerging trends in regulatory requirements, anticipating potential impacts on the organization''s operations.
- Supported the implementation of new regulations within the organization by developing strategic plans and action items for each department.
- Succeeded in maintaining a positive relationship with regulators through proactive engagement and timely responses to inquiries.
Assistant Manager in Training
Walmart/ Sam’s Club
Newport News, VA
09.2018 - 03.2019
- Enhanced team productivity by providing ongoing training and coaching to staff members.
- Fostered an inclusive workplace culture by promoting open communication channels among team members.
- Assisted in hiring decisions by reviewing applications, conducting interviews, and evaluating candidate qualifications for fit within the team dynamic.
- Assisted manager in developing sales goals and tracking progress towards achieving them.
- Collaborated with management to develop and execute promotional events, driving sales growth.
- Developed strong relationships with clients through excellent communication and problem-solving skills.
- Implemented new store procedures, resulting in increased efficiency and employee morale.
- Managed daily operations by creating schedules, delegating tasks, and monitoring performance.
- Supported quality assurance initiatives by enforcing cleanliness standards throughout the store.
- Achieved high levels of customer retention through proactive engagement strategies
- Coordinated efforts between departments for seamless execution of cross-functional projects or initiatives.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Streamlined processes for improved workflow, leading to increased overall efficiency within the store environment.
- Utilized data-driven analysis to identify opportunities for revenue growth based on current market trends.
Academy Department Manager
Walmart
Williamsburg, VA
08.2017 - 09.2018
- Managed department budget allocation, ensuring appropriate use of resources for optimal program delivery.
- Established partnerships with local businesses and community groups to provide students with real-world experiences relevant to their studies.
- Enhanced department performance by implementing innovative teaching strategies and regularly evaluating progress.
- Increased student satisfaction by addressing individual needs through personalized mentoring and guidance.
- Created assessment tools to measure student progress, utilizing data-driven techniques for continuous improvement in instruction.
- Oversaw scheduling of classes within the department, balancing faculty workload while meeting diverse student needs.
Asset Protection Associate
Walmart
Williamsburg, VA
05.2016 - 08.2017
- Patrolled store departments to check for suspicious activities.
- Controlled reduction of loss inventory by protecting company assets.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Wrote reports outlining activities and results.
Education
Bachelor Of Science - Healthcare Administration
Southern New Hampshire University
Hooksett, NH05.2023
Advanced Diploma -
Heritage High School
Newport News, VA06.2011
Skills
- Microsoft Excel, Word, PowerPoint
- Data Analysis
- Facilitation
- Computer Scheduling
- Active listening
- Customer service
- Problem solving
Certification
- Facilitation Experience
- CPR; 10/04/2026
- Food ServSafe; 09/29/2026
References
Bobbie Williams- (804)904-0515
Samantha Younger- (202)368-4123
Jasmine Greene- (757)310-3118
Jaquan Phillips- (757)768-6452
Timeline
Fresh Team Management
Walmart/Sam’s Club
05.2024 - Current
Member Service Team Manager
Walmart/Sam’s Club
08.2019 - 05.2024
Merchandising Team Compliance Manager
Walmart/Sam’s Club
03.2019 - 08.2019
Assistant Manager in Training
Walmart/ Sam’s Club
09.2018 - 03.2019
Academy Department Manager
Walmart
08.2017 - 09.2018
Asset Protection Associate
Walmart
05.2016 - 08.2017
Bachelor Of Science - Healthcare Administration
Southern New Hampshire University
Advanced Diploma -
Heritage High School