Shanice Jones
INDIANAPOLIS,United States
Summary
Dynamic professional with a proven track record at Angi, excelling in client onboarding and technical support. Skilled in effective communication and developing individualized care plans, I empower clients to achieve their goals while ensuring seamless software adoption. Committed to delivering exceptional service quality and fostering strong client relationships.
Overview
12
12
years of professional experience
Work History
Direct Care Specialist
Quinton Residential Living
Indianapolis, Indiana
03.2014 - Current
- Administers medication to clients according to physician instructions.
- Collaborates with healthcare professionals to deliver comprehensive client care.
- Develops individualized care plans tailored to specific client needs.
- Conducts regular home visits to assess client safety and living conditions.
Onboarding Specialist
Angi
Indianapolis, Indiana
09.2023 - 07.2025
- Conducted client training sessions on the use of new software applications or processes.
- Provided ongoing technical support to professionals, troubleshooting system issues, and ensuring smooth platform adoption.
- Customized onboarding plans to meet the specific needs of different clients.
- Simplifying complex systems into clear, actionable steps for new users.
Engagement Specialist
Angi
Indianapolis, Indiana
08.2021 - 09.2023
- Supported new clients' onboarding during high-volume periods.
- Engaged customers with proactive strategies to understand their needs and develop successful solutions.
- Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
- Motivated and inspired clients to achieve their goals and meet business objectives.
Education
Bachelor of Science - Digital Communications And Multimedia
Indiana State University
Terre Haute, IN05-2017
Skills
- Effective communication
- Client onboarding
- Technical support
- Client service
- Software troubleshooting
- Individualized care plans
References
References available upon request.
Timeline
Onboarding Specialist
Angi
09.2023 - 07.2025
Engagement Specialist
Angi
08.2021 - 09.2023
Direct Care Specialist
Quinton Residential Living
03.2014 - Current
Bachelor of Science - Digital Communications And Multimedia
Indiana State University