Shanice Jones
Brooklyn,NY
Summary
Compassionate professional with experience in direct support, medical care coordination, and community outreach. Skilled in team leadership, scheduling, documentation, and safe medication support. Known for building trust, coordinating care across providers, and maintaining consistent service for individuals and families.
Overview
13
13
years of professional experience
Work History
Direct Support Professional - Pier Diem
The Center For Family Support
New York, New York
05.2024 - Current
- Ensured safety and support for all individuals during activities.
- Promote a person-first mission by committing to respect the personality, preferences, and strengths of the individuals we serve
- Work in partnership with individuals to help them achieve their goals
- Engaged individuals through patient conversations and creative activities, fostering connection and promoting personal expression.
- Documented behavior notes and service updates accurately, ensuring clear communication and continuity of care.
- Transported individuals to day programs and medical appointments, facilitating access to essential services and support.
- Administer medication and treatments according to physician orders.
Medical Care Coordinator
Innovative Resources for Independence
Queens, NY
10.2016 - Current
- Tracked medication needs and supported safe care coordination across providers.
- Assisted patients in understanding their medical conditions and treatments, including providing emotional support.
- Assisted with insurance authorizations, referrals, and medical paperwork.
- Scheduled appointments with physicians, specialists, and community health providers.
- Escorted patients to various medical appointments to ensure timely attendance.
- Assisted clients with medication reminders and scheduled health appointments.
- Supported individuals with daily living activities and personal care routines.
- Applied crisis intervention techniques in emergency situations to ensure safety.
- Documented current patient information to update vital signs, behaviors, and eating habits.
Outreach Worker Supervisor
Community Capacity Development
Queens, NY
10.2021 - 09.2024
- Led youth development programs for community-based nonprofit services.
- Built trusting relationships with youth, families, and program staff, fostering a supportive community environment.
- Conducted community outreach to enhance participation in Community Capacity Development programs and services.
- Facilitated referrals to community organizations and service providers, improving access to essential resources for clients.
- Built relationships with clients, families, and partner agencies.
- Led intake interviews and documented client information accurately.
- Supervised daily operations across shifts and supported team scheduling
Administrative Assistant
Skip Of New York Inc.
NY, NY
05.2017 - 03.2018
- Supported Skip Of New York Inc. office operations through daily administrative coordination.
- Managed calendars, appointments, and meeting schedules
- Handled incoming calls, emails, and visitor requests with professional service.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized filing systems, records, and confidential paperwork for company administration.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Crew Member
Trader Joe's
Queens, New York
10.2013 - 09.2016
- Operated register and processed customer purchases accurately.
- Greeted shoppers and answered questions about products and store layout.
- Interacted pleasantly with guests to deliver quality customer service.
- Stocked Trader Joe's shelves with grocery, frozen, and refrigerated products to ensure optimal product availability for customers.
- Refilled displays and maintained neat, organized merchandise presentations.
- Unloaded deliveries from trucks and organized products in designated areas. and moved cartons to sales and storage areas.
- Executed opening and closing tasks, including workstation setup, surface cleaning, and supply restocking, to maintain operational readiness.
- Upheld high standards of productivity and quality in operations.
Education
Some College (No Degree) - Criminal Justice
Borough of Manhattan Community College
New York, NYHigh School Diploma -
School For Democracy & Leadership
Brooklyn, NY06-2012
Skills
- Medication management
- Client documentation
- Crisis intervention
- Team leadership and supervision
Accomplishments
- Certificate of Recognition from Mayor, Eric Adams, 01/01/22
- Certificate of Recognition from Senator, Charles E. Schumer, 01/01/22
Timeline
Direct Support Professional - Pier Diem
The Center For Family Support
05.2024 - Current
Outreach Worker Supervisor
Community Capacity Development
10.2021 - 09.2024
Administrative Assistant
Skip Of New York Inc.
05.2017 - 03.2018
Medical Care Coordinator
Innovative Resources for Independence
10.2016 - Current
Crew Member
Trader Joe's
10.2013 - 09.2016
Some College (No Degree) - Criminal Justice
Borough of Manhattan Community College
High School Diploma -
School For Democracy & Leadership