Shanice Ngwangu
BUFORD,Georgia
Summary
Team-oriented worker with excellent Customer Service and six years of working in restaurant and serving great customer service who can multi-task, prioritize, and manage time effectively. Passionate about growing towards career goals by building strong customer relationships, increasing customer engagement and earning each one of their loyalty and trust.
Overview
7
7
years of professional experience
Work History
Grill Cook, Food Prep and Server
Waffle House
Duluth, GA
06.2015 - 03.2022
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Monitored line efficiency and implemented improvements for increased productivity.
- Guaranteed customer satisfaction by quickly delivering orders.
- Distributed food to team members with efficiency in high-volume environment.
- Learned other teammates' work tasks to train as backup.
- Prepared food orders to support waitstaff and other team members.
- Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
- Served and hosted for guests.
- Managed over estimated 50 customer orders and calls per day.
- Increased sales by 10% - estimated sales $2000 - $2400
Education
Bachelor of Science - Business Administration
Georgia Gwinnett College
Lawrenceville, GA12.2024
High School Diploma -
Duluth High School
Duluth, GA05.2015
Skills
- Excellent customer service
- Excellent professionalism
- Critical thinking
- Interpersonal communication
- Multitask
- Active listening
- Discipline
- Attention to detail
- Self-reliance
- Time management
- Handled customer complaints, provide
appropriate solutions and alternatives within the
time limits; follow up to ensure resolution - Strong phone contact handling skills and active listening
Languages
French
Professional Working
Lingala
Native or Bilingual
Actively volunteer at church ministry
- Involved: Local church ministry.
- Community Service: Actively volunteer at local community outreach to provide food and
clothing to less fortunate families.
- Actively feed the homeless food and provide them care essentials.
Timeline
Grill Cook, Food Prep and Server
Waffle House
06.2015 - 03.2022
Bachelor of Science - Business Administration
Georgia Gwinnett College
High School Diploma -
Duluth High School
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