Benny Troncoso
Sahuarita,AZ
Summary
Dedicated restaurant professional with strong customer service skills and a focus on team leadership. Proven ability to train staff and resolve conflicts, ensuring a positive dining experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Prep Cook, Pizza Cook, Server, Bartender, Manager
Penelope Pizza
Tucson, Arizona
09.2022 - Current
- Prepared and cooked pizzas according to menu specifications and customer preferences.
- Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste.
- Placed completed orders at pick-up counter and alerted customers to retrieve items.
- The first official employee of this business. Opened and managed the full restaurant in 2024. We started in a shared space and counter-service kitchen, inside of Cartel Coffee.
- Supervised daily restaurant operations and maintained high service standards.
- Trained staff on menu items, customer service, and safety protocols.
- Resolved customer complaints promptly to enhance dining experience.
- Trained new servers on menu knowledge and service techniques.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Poured wine, beer, and cocktails for patrons.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Prepared and served a variety of cocktails and beverages to customers.
- Provided excellent customer service to enhance dining experiences.
Busser, Server, Certified Trainer
Windsor
Phoenix, Arizona
10.2014 - 03.2022
Server
Breakfast Club
Phoenix, Arizona
08.2016 - 01.2018
Education
High School Diploma -
Central High School
Phoenix, AZ05-2013
Maricopa Community Colleges, Glendale Community College
Glendale, Arizona, AZSkills
- Excellent customer service
- Staff training
- Team leadership
- Willingness to learn
- Effective communication
- Hardworking and reliable
- Calm under pressure
- Adaptable to change
- Conflict resolution
- Customer recovery
- Support Colleague
Certification
HVAC Technician License - EPA 608 Certification
References
References available upon request.
Timeline
Prep Cook, Pizza Cook, Server, Bartender, Manager
Penelope Pizza
09.2022 - Current
Server
Breakfast Club
08.2016 - 01.2018
Busser, Server, Certified Trainer
Windsor
10.2014 - 03.2022
High School Diploma -
Central High School
Maricopa Community Colleges, Glendale Community College