Shanice Orozco
Wildwood,NJ
Summary
Dynamic office manager with a solid background in enhancing guest experiences and staff development. Skilled in conflict resolution and data organization, contributing to improved workflow and client satisfaction. Committed to fostering a positive environment for both employees and customers.
Overview
17
17
years of professional experience
Work History
Office Manager
Port Royal Hotel
Wildwood Crest, NJ
05.2020 - Current
- Managed daily office operations and ensured smooth workflow among departments.
- Coordinated staff schedules to optimize coverage and service quality.
- Oversaw inventory management for office supplies and equipment needs.
- Facilitated communication between hotel departments to enhance guest experience.
- Trained new employees on office policies and procedures for consistency.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Certified Medical Assistant
Wildwood Family Medical Associates
Wildwood, NJ
12.2018 - 10.2021
- Assisted in patient intake and managed medical records efficiently.
- Prepared examination rooms and ensured cleanliness and organization.
- Administered medications and performed basic laboratory tests accurately.
- Supported physicians during examinations and assisted with minor procedures.
- Scheduled patient appointments and coordinated follow-up care seamlessly.
Customer Service Associate
Wawa
Rio Grande , NJ
12.2016 - 08.2020
- Managed cash register operations and processed transactions accurately.
- Maintained cleanliness and organization of the store environment.
- Trained new associates on customer service protocols and product knowledge.
- Handled inventory management, ensuring stock availability and freshness.
- Performed additional duties as assigned by management team.
Assistant General Manager
Five Guys Burger And Fries
Orlando, FL
07.2009 - 12.2016
- Assisted in managing daily operations of the restaurant.
- Led team training sessions on customer service standards.
- Oversaw inventory management and supply ordering processes.
- Coordinated staff schedules for optimal coverage and efficiency.
- Implemented food safety protocols and ensured compliance.
- Resolved customer complaints to enhance satisfaction levels.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
Education
Bachelor of Arts - Social Work
Rutgers University
Camden, NJ05-2026
Bachelor of Arts - Psychology
Atlantic Cape Community College
Mays Landing, NJ05-2024
Skills
- Fluent in Spanish
- Staff training/development
- Operations management
- Customer service
- Conflict resolution
- Data organization
- Medical records management
- Cost management
Timeline
Office Manager
Port Royal Hotel
05.2020 - Current
Certified Medical Assistant
Wildwood Family Medical Associates
12.2018 - 10.2021
Customer Service Associate
Wawa
12.2016 - 08.2020
Assistant General Manager
Five Guys Burger And Fries
07.2009 - 12.2016
Bachelor of Arts - Social Work
Rutgers University
Bachelor of Arts - Psychology
Atlantic Cape Community College