Evonne Flores
Brooklyn,NY
Summary
Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
18
18
years of professional experience
Work History
Office Manager
Caliber Collision
Valley Stream, NY
05.2014 - Current
- Daily deposits
- Daily credit card reconciliations
- Daily EFT reconciliations
- Posting payments into repair orders
- Verifying funds to personal checks
- Create repair orders
- Internal bill coding
- Answer multiple phones lines
- Manages calendar for three estimators
- Manages all incoming repairs for entire body shop
- Manage all account receivables
- Bill repair orders to insurance companies
- Coordinate rental reservations with repair dates
- Issue collections letters and pursue debts
- Manage all legal paperwork
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Administered payroll and maintained proper documentation of employee personnel.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Assisted in recruiting, onboarding and training new employees.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Processed payroll accurately ensuring all employees were paid on time.
- Maintained filing system for records, correspondence and other documents.
- Managed office inventory and placed new supply orders.
- Maintained confidential records relating to personnel matters.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Monitored inventory levels and placed orders when needed.
- Used judgment and initiative in handling confidential matters and requests.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Interpreted and communicated work procedures and company policies to staff.
- Reviewed completed work to verify consistency, quality, and conformance.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Responded to customer inquiries via phone or email in a professional manner.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Coded and entered daily invoices with in-house accounting software.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
Customer Services Representative
Pohanka Auto Body
Chantilly, VA
06.2011 - 12.2013
- Answer multiple phones lines
- Manages calendar for three estimators
- Coordinate rental reservations with repair dates
Office Manager
Gonzalez Trucking
Las Vegas, NV
12.2007 - 08.2008
- Open/close business
- Create invoices and send out to customers
- Taking calls from customers/vendors
- Schedule appointments
- Handle all of company’s bills
Customer Service Representative
Shana Insurance
Van Nuys, CA
01.2007 - 11.2007
- Quoting customers for auto and health insurance
- Updating insurance policy changes
- Processing in-office insurance payments
- Answering multiple phone lines
- Updating and organizing files/emails
- Sending/receiving emails
Education
High School Diploma -
Downey High School
Downey, CA06-2005
Certification course - Certified Nurse’s Assistant, Home Health Aide, Hospital Fire & Life Safety certifications
Los Angeles Trade Tech College
01.2005
Skills
- Bilingual
- Fluent English
- Fluent in Spanish
- Microsoft Office
- Microsoft Outlook
- QuickBooks
- Creating/Printing Checks
- Creating and Sending out Invoices
- Company Bill Management
- Open/Close Business
- CCC ONE
- NEXConnex
- Allstate ERL
- State Farm and Farmers Insurance EFT Management Systems
- Transaction Express
- CIBC Remote Deposit
- Panini VisionX
- CrossChex Merchant Center
- Financial accounting
- Payroll and budgeting
- Office management
- Customer relations
- Documentation and control
- Financial reporting
- Clear oral/written communication
- Technical support
- Account reconciliation
- Policy implementation
- Report preparation
- Scheduling
- Customer service
- Information protection
- Scheduling and calendar management
- Expense reporting
- Data entry
- Clerical support
- Human resources
- Organizational skills
- Scheduling coordination
- Payroll processing
- Credit and collections
References
- Ana Gonzalez, Gresham, OR, (971)703-3444
- Karen Mira, Santa Clarita, CA, (818)404-7655
- Katherine Moomjian, Callett, VA, (619)210-3987
- Francisco Gonzalez, Las Vegas, NV, (702)578-5922
Timeline
Office Manager
Caliber Collision
05.2014 - Current
Customer Services Representative
Pohanka Auto Body
06.2011 - 12.2013
Office Manager
Gonzalez Trucking
12.2007 - 08.2008
Customer Service Representative
Shana Insurance
01.2007 - 11.2007
High School Diploma -
Downey High School
Certification course - Certified Nurse’s Assistant, Home Health Aide, Hospital Fire & Life Safety certifications
Los Angeles Trade Tech College