Shanice Rivera
Orlando,United States
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
6
6
years of professional experience
Work History
Key Holder/Assistant Manager
Anthropologie
Orlando, FL
04.2023 - Current
- Ensured store was opened and closed in a timely manner according to company policies.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Reconciled daily sales receipts against cash drawer for accuracy.
Client Specialist
Bloomingdales Dept. Store
Orlando, FL
11.2022 - 03.2023
- Escalated complex cases to appropriate team members for timely resolution.
- Established and effectively maintained productive customer relationships.
- Effectively communicated with coworkers to maintain professional and customer oriented atmosphere.
Outpatient Clinician (Volunteer)
Orlando Health
Orlando, FL
01.2018 - 01.2020
- Listened to patients and returned calls promptly to deliver exemplary service.
- Provided individual, family, and group therapy to clients in an outpatient setting.
Education
Bachelor of Science - Communication Sciences And Disorders
University of Central Florida
Orlando, FL12.2024
Associate of Arts - General Studies
Valencia College
Orlando, FL05.2022
Skills
- Strong Communication and Interpersonal Skills
- Safety and Cleanliness Standards
- Customer Service
- Information Analysis
- Team Cooperation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Completed an Early Childhood Development course through Harvard
Timeline
Key Holder/Assistant Manager
Anthropologie
04.2023 - Current
Client Specialist
Bloomingdales Dept. Store
11.2022 - 03.2023
Outpatient Clinician (Volunteer)
Orlando Health
01.2018 - 01.2020
Bachelor of Science - Communication Sciences And Disorders
University of Central Florida
Associate of Arts - General Studies
Valencia College
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