Shanice Serrano
Plainfield ,USA
Summary
Skilled, hands-on and experienced sanitation and housekeeping worker with a proven track record in outdoor sanitation operations, hospitality, and providing top notch customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Housekeeper Supervisor
Laurel Circle
100 Monroe St, Bridgewater, NJ 08807
12.2024 - Current
- Supervised daily cleaning operations, ensuring adherence to safety and sanitation standards.
- Trained and mentored housekeeping staff, enhancing team performance and productivity.
- Developed cleaning schedules to optimize resource allocation and workflow efficiency.
- Conducted regular inspections of facilities, identifying areas for improvement in cleanliness and maintenance.
- Collaborated with management to implement quality control measures for housekeeping services.
Special Improvement District Ambassador
Commercial District Services LLC
Downtown Somerville, NJ
09.2022 - 04.2024
- Conducting daily cleaning of the district, ensuring cleanliness and compliance to company and district standards
- Operating company equipment, including weed whackers, and leaf blowers
- Reporting daily activities and interfacing with Operations Manager and Executive Director of the Special Improvement District
- Daily reporting of sanitation statistics as well as quality of life and code enforcement issues using company-issued devices
- Conducting snow removal, maintaining public utilities and amenities, and performing light landscape maintenance
- Providing support for special events, including setup, breakdown, and other general support duties as requested
- Providing excellent customer service to stakeholders and visitors of downtown Somerville, NJ
- Daily interfacing with CDS Operations Manager and DSA Executive Director
Warehouse Associate
Amazon Fulfillment Center
Woodbridge, NJ
05.2020 - 08.2022
- Trained and evaluated new employees.
- Operated forklifts
- Managed inventory, maintained stock, and sanitized work areas regularly.
- Loaded and unloaded vehicles as necessary.
- Transporting packages to the proper destinations
- Ensured that employees were wearing appropriate PPE
Housekeeping Supervisor
Seton Hotel
NY, NY
01.2017 - 06.2020
- Trained housekeeping staff on maintenance tasks
- Inspecting rooms and common areas, stairways and linen closets for cleanliness
- Scheduling shifts and arranging for replacements in cases of absences
- Problem solving
- Responding to customer complaints, inquiries and special requests
Maintenance Worker
The City of New York | Department of Parks and Recreation
Queens, NY
01.2014 - 01.2017
- Ensured parks and playgrounds were clean and safe according to NYC Parks standards and regulations
- Sanitized comfort stations and replenished supplies in a timely manner
- Painting of benches, fences, doors, tables, handball court walls, water fountains, structures and fixtures
- Provided exemplary customer service to all park patrons and visitors
- Daily communication with supervision and co-workers on potential safety issues and hazards
Education
High School Diploma - Equivalent
Skills
- Communication
- Customer service
- Quality assurance
- Cleaning
- Outdoor commercial cleaning
- Sanitation operations
- Equipment maintenance and operation
- Inventory management
- Sanitation
- Problem-solving
- Custodial services
- Landscaping
- Hotel experience
- Janitorial and custodial skills
- Vacuuming and sweeping
Certification
Clean & valid New Jersey State Driver License (Class D)
Languages
English
Timeline
Housekeeper Supervisor
Laurel Circle
12.2024 - Current
Special Improvement District Ambassador
Commercial District Services LLC
09.2022 - 04.2024
Warehouse Associate
Amazon Fulfillment Center
05.2020 - 08.2022
Housekeeping Supervisor
Seton Hotel
01.2017 - 06.2020
Maintenance Worker
The City of New York | Department of Parks and Recreation
01.2014 - 01.2017