Shanice Smith
Jacksonville,Arkansas
Summary
Motivated professional with extensive experience in deli and retail operations. Known for training and mentoring staff to enhance performance, while consistently delivering exceptional customer service and maintaining compliance with health regulations.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
15
15
years of professional experience
Work History
Team Member
Wing Stop
North Little Rock, AR
01.2026 - Current
- Prepared food items in accordance with standardized recipes and safety guidelines.
- Ensured cleanliness and organization of workstations, adhering to health regulations.
- Delivered exceptional customer service while managing high-volume orders efficiently.
- Collaborated with team members to maintain optimal workflow during peak hours.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Answered incoming calls,to take customers orders.
- Assisted customers in selecting merchandise best suited to needs.
Assistant Deli Manager
Edwards Food Gaint
North Little Rock, AR
04.2024 - 04.2026
- Assisted in managing daily deli operations, ensuring compliance with food safety standards.
- Supported inventory management by tracking stock levels and placing orders as needed.
- Trained new staff on deli procedures, enhancing team performance and service quality.
- Collaborated with team members to maintain cleanliness and organization in deli area.
- Collaborated with team members to maintain cleanliness and organization in deli area.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Oversaw food preparation and monitored safety protocols.
- Inventory counts.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Also whatever duties that was required of me to complete my job and help my team.
Shift Manager
Dairy Queen Grill & Chill
Sherwood, AR
06.2022 - 05.2024
- Supervised daily operations, ensuring compliance with safety and health regulations.
- Trained and mentored team members on customer service excellence and food preparation standards.
- Optimized workflow processes to enhance efficiency during peak service hours.
- Managed inventory levels, coordinating timely restocking of supplies to minimize shortages.
- Collaborated with management to develop strategic plans for staff scheduling and resource allocation.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained and mentored new employees to maximize team performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Put away truck products that came in daily.
- Helped with inventory counts weekly and monthly.
Sales Associate
Five Below
North Little Rock, AR
11.2023 - 01.2024
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained organized merchandise displays to promote sales and optimize space utilization.
- Processed transactions efficiently, ensuring accuracy in cash handling and register operations.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Cashed customers out.
- Answered phone calls.
- Cleaned nightly and return products back to where they belonged,so the store would look refreshed for the next business day.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate, Deli Associate
Walmart
Sherwood AR/North Little Rock,AR
03.2011 - 11.2015
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained organized sales floor, ensuring merchandise was visually appealing and accessible.
- Processed transactions accurately using point-of-sale systems, reducing checkout times for customers.
- Trained new associates on store policies and customer service best practices to ensure consistent performance.
- Prepared fresh cooked deli meals.
- Cut fresh meats and cheeses.
- Stocked and rotated food items so they met food safety and etc
- Stocked and zoned all shelf's,once we got the product out.
Education
Associate of Science -
Pulaski Teach
North Little Rock, AR05-2020
High School Diploma -
Sylvan Hills High
Sherwood, AR05-2010
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Self motivation
- Customer communication
- Teamwork
- Problem-solving abilities
- Written communication
- Time management
- Flexible and adaptable
- Multitasking Abilities
- Multitasking
- Decision-making capacity
- Dependability and reliability
- Safety
- Sales and marketing
- Training and mentoring
- Servsafe
- Experience in Management fields
Accomplishments
- Supervised team of 18+ staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Have taken food safety classes.
Languages
English
Full Professional
Interests
- Team Sports
- Volunteering with youth sports programs as a [role]
- Embracing outdoor adventures such as [activity 1] and [activity 2]
- Offering time and support to shelters for the homeless, women, and animals
Timeline
Team Member
Wing Stop
01.2026 - Current
Assistant Deli Manager
Edwards Food Gaint
04.2024 - 04.2026
Sales Associate
Five Below
11.2023 - 01.2024
Shift Manager
Dairy Queen Grill & Chill
06.2022 - 05.2024
Sales Associate, Deli Associate
Walmart
03.2011 - 11.2015
Associate of Science -
Pulaski Teach
High School Diploma -
Sylvan Hills High