Shanice Thomas
Jacksonville,FL
Summary
Attentive Direct Support Professional with 8+ years experience passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to clients. Bringing top-notch multitasking, organizational, and conflict management skills.
Overview
12
12
years of professional experience
Work History
Direct Support Professional
Innovative Resources for Independance
10.2023 - 04.2024
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted patients with self-administered medications.
- Assisted with feeding and monitored intake to help clients achieve nutritional objectives.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
Pharmacy Cashier
Apple Drugs
03.2023 - 08.2023
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Handled financial transactions, including cash, credit, and insurance payments, with precision and integrity.
- Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
- Processed insurance claims with precision, ensuring timely payment of reimbursements to the pharmacy.
- Assisted pharmacists in filling prescriptions, ensuring accuracy and timely service.
Part-time Delivery Associate
Amazon
02.2023 - 08.2023
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
Direct Support Professional Caregiver
The Guild For Exceptional Children Inc.
10.2012 - 05.2020
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Managed challenging situations with empathy, patience, and effective problem-solving skills leading to positive outcomes for both clients and team members.
Education
Some College (No Degree) - Education
York College 2010-2013
Jamaica, NYSkills
- Relationship building
- Problem-solving
- Time management
- Behavioral management
- Daily living support
- Organization and prioritization
- Maintaining cleanliness
- Cash register operations
- Customer service
- Punctual and reliable
- Time management skills
- Attention to detail
Timeline
Direct Support Professional
Innovative Resources for Independance
10.2023 - 04.2024
Pharmacy Cashier
Apple Drugs
03.2023 - 08.2023
Part-time Delivery Associate
Amazon
02.2023 - 08.2023
Direct Support Professional Caregiver
The Guild For Exceptional Children Inc.
10.2012 - 05.2020
Some College (No Degree) - Education
York College 2010-2013
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