Shanice Townsend
Atlanta,GA
Summary
Efficient Medical Assistant with a solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.
Consistently being empathetic, actively listening and quickly establishing the rapport to deliver excellent care. Readily eager to take on new processes and programs to further advance this career path.
Overview
10
10
years of professional experience
Work History
Medical Assistant
United Hands Health & Wellness Clinic
08.2024 - 10.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Medical Assistant
Cadel Medical Group
06.2024 - 08.2024
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
Import and Export Cargo Agent
Swissport Cargo Services
06.2022 - 06.2024
- Utilized computer systems to manage cargo shipments and accurately track goods
- Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo
- Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues
- Resolved any customer inquiries or complaints to restore satisfaction
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups
- Examined cargo and freight shipments to check goods' condition
Administrative Assistant
Town and Country Property Management
12.2020 - 04.2022
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Distributing mail
- Updating the client database
- Keeping track of office expenses & Ordering office supplies
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Administrative Assistant
Roberts Contacting
08.2018 - 12.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Collate and distribute mail
- Prepare communications, such as memos, emails, invoices, reports and other correspondence
- Scheduled office meetings and client appointments for staff teams
- Write and edit documents from letters to reports and instructional documents
- Create and maintain filing systems, both electronic and physical
- Manage accounts and perform bookkeeping
Lead Lab Technician
Mega Aid Compounding Pharmacy
03.2015 - 08.2018
- Receive, label, and analyze samples
- Organize and store all chemicals substances, fluids, and compressed gases according to safety instructions
- Maintained safe, tidy and organized laboratory environment for accurate test results
- Record all data and results in specified forms (paper and electronic) with accuracy and responsibility
- Maintain equipment and assist in ordering laboratory supplies
- Ensure that all safety guidelines are always followed strictly and maintain a clean and orderly environment
- Maintained documentation on tests performed in lab
Education
No Degree - Medical Assistant
UEI College
Morrow, GA02-2025
Associate of Science - Criminal Justice
MONROE COLLEGE
New Rochelle, NY06.2015
ADVANCED REGENTS DIPLOMA -
SCIENCE SKILLS CENTER HS
Brooklyn, NY06.2012
Skills
- Vital signs monitoring
- Patient-focused care
- Phlebotomy
- CPR
- Medical supply inventory
- Sterile technique
- pH testing
- Electrocardiography (EKG)
- Wound care management
- Vital sign monitors
- Lab equipment calibration
References
References Available Upon Request
Timeline
Medical Assistant
United Hands Health & Wellness Clinic
08.2024 - 10.2024
Medical Assistant
Cadel Medical Group
06.2024 - 08.2024
Import and Export Cargo Agent
Swissport Cargo Services
06.2022 - 06.2024
Administrative Assistant
Town and Country Property Management
12.2020 - 04.2022
Administrative Assistant
Roberts Contacting
08.2018 - 12.2020
Lead Lab Technician
Mega Aid Compounding Pharmacy
03.2015 - 08.2018
No Degree - Medical Assistant
UEI College
Associate of Science - Criminal Justice
MONROE COLLEGE
ADVANCED REGENTS DIPLOMA -
SCIENCE SKILLS CENTER HS
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