Shanice Walker
Meriden,CT
Summary
I have a solid foundation in healthcare with over 9 years of clinical experience. My focus has been on patient care and implementing healthcare protocols to enhance overall wellness. Dedicated and compassionate Patient Care Associate with 9+ years of experience providing exceptional care in hospital settings. Skilled in assisting with daily living activities, monitoring vital signs, and maintaining a clean and safe environment for patients. Proficient in medical terminology and adept at collaborating with healthcare teams to ensure optimal patient outcomes. Strong communication and interpersonal skills with a genuine commitment to delivering high-quality patient-centered care. Additionally as a Specialty Pharmacy Liaison with a proven track record of building strong relationships between patients, healthcare providers, and specialty pharmacies. Experienced in coordinating the delivery of specialty medications, providing comprehensive patient education, and ensuring seamless communication throughout the treatment process. Skilled in problem-solving and adept at addressing patient concerns with empathy and professionalism. Committed to facilitating exceptional patient care and driving positive outcomes in specialty pharmacy settings. I possess strong organizational skills, attention to detail and I’ve developed excellent communication and problem-solving skills. I am excited to bring these skills to a new role in a different industry.
Overview
9
9
years of professional experience
Work History
Patient Care Associate
Yale New Haven Health
03.2024 - Current
- Enhanced patient satisfaction by providing compassionate and attentive care during daily interactions.
- Reduced patient anxiety through effective communication and active listening skills.
- Assisted nurses in administering medications, monitoring vital signs, and recording medical histories for accurate patient records.
- Streamlined workflows by maintaining a well-organized and efficiently run unit, ensuring timely completion of tasks.
- Improved patient mobility by assisting with transfers, ambulation, and range-of-motion exercises under the guidance of physical therapists.
- Promoted a safe and clean environment through strict adherence to infection control protocols and regular room sanitation.
- Demonstrated proficiency in various medical equipment usage such as EKG machines, blood glucose monitors, and IV pumps as required for specific patient treatments.
- Assisted with various diagnostic procedures such as drawing blood samples, obtaining EKG readings, and collecting urine specimens for laboratory testing.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Specialty Pharmacy Liaison
Allcare Plus Pharmacy
03.2024 - Current
- Enhanced patient care by providing timely and accurate medication information to healthcare providers.
- Streamlined pharmacy processes for improved efficiency and reduced medication errors.
- Collaborated with pharmacists to ensure optimal drug therapy for patients, resulting in better health outcomes.
- Developed strong relationships with healthcare team members, fostering a collaborative approach to patient care.
- Improved overall mental well-being of participants by creating personalized meditation plans based on individual needs.
- Collaborated with healthcare providers to ensure optimal medication therapy outcomes for patients.
- Assisted in managing specialty medications by tracking and monitoring patient progress throughout treatment courses.
- Delivered exceptional customer service, addressing questions or concerns regarding medications, insurance coverage, and co-payments in a timely manner.
- Facilitated timely medication refills by proactively contacting patients for adherence checks and refill reminders.
Medical Assistant/Pharmacy Associate
PACT Gastroenterology Center Of Connecticut
04.2017 - 03.2024
- Improved patient satisfaction by providing efficient and accurate prescription refill requests.
- Assisted pharmacists in maintaining a well-organized and up-to-date medication history.
- Enhanced patients experience by offering timely and knowledgeable assistance for prior authorization inquiries.
- Collaborated with the pharmacy team to streamline workflow processes, resulting in reduced wait times for patients.
- Verified eligibility and compliance with authorization requirements for service providers.
- Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
- Authorized surgical requests in accordance with applicable plan guidelines.
- Assisted patients with insurance verification and billing inquiries, ensuring accurate processing and timely resolution.
- Reduced wait times for patients by efficiently managing check-ins, insurance verification, and payment processing.
Endoscope Tech
Endoscopy Center Of Connecticut
09.2015 - 04.2017
- Improved patient comfort during endoscopic procedures by providing attentive care and maintaining a calming environment.
- Enhanced efficiency in the endoscopy suite by diligently preparing rooms and equipment for procedures.
- Ensured timely completion of endoscopic procedures by effectively assisting physicians with scope insertions, biopsies, and polypectomies.
- Reduced risk of infection through meticulous cleaning, disinfection, and maintenance of endoscopes and accessories.
Education
Allied Health - Diagnostic Medical Sonography
Gateway Community College
New Haven, CTMedical Assistant - Health Education
Lincoln Technical Institute - Shelton
Shelton, CT05.2015
Skills
- HIPAA Compliance
- Pharmaceutical Calculations
- Workflow Optimization
- Quality Control Procedures
- Drug Utilization Review
- Medication Dispensing
- Problem-Solving Skills
- Insurance Verification
- Patient Counseling
- Time Management
- Prescription Interpretation
- Adaptability
- Interpersonal Skills
- Attention to Detail
- Drug Interaction Awareness
- Drug Classification Knowledge
- Conflict Resolution
- Multitasking Abilities
- Problem Solving
- Team Collaboration
- Answering customer questions
- Patient confidentiality
- Confidentiality and HIPAA
Timeline
Patient Care Associate
Yale New Haven Health
03.2024 - Current
Specialty Pharmacy Liaison
Allcare Plus Pharmacy
03.2024 - Current
Medical Assistant/Pharmacy Associate
PACT Gastroenterology Center Of Connecticut
04.2017 - 03.2024
Endoscope Tech
Endoscopy Center Of Connecticut
09.2015 - 04.2017
Allied Health - Diagnostic Medical Sonography
Gateway Community College
Medical Assistant - Health Education
Lincoln Technical Institute - Shelton
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