Shanice Estrella Erby

• Assisted clients in selecting advanced eyewear solutions by interpreting prescriptions and aligning recommendations with their vision needs and preferences.
• Utilized precision equipment to perform measurements, including pupillary distance and lens alignment, ensuring flawless optical accuracy.
• Collaborated with optometrists and lab technicians to streamline lens production, verify accuracy, and deliver high-quality products.
• Maintained and calibrated cutting-edge optical tools, ensuring operational excellence and compliance with industry standards.
• Delivered comprehensive client education on eyewear technology, lens options, and maintenance to enhance user satisfaction and retention.
• Processed insurance claims with a focus on accuracy and efficiency, ensuring compliance with regulatory and organizational guidelines.

• Drove revenue growth by identifying and securing hight-value acquisition opportunities
• Conducted in-depth market research and financial modeling, resulting in profitable deal closures.
• Led contract negotiations, securing favorable terms and ensuring alignment with business goals.
• Developed and maintained an acquisition pipeline, increasing deal flow by adding measurable outcomes.
• Partnered with cross-functional teams to execute integrations, reducing post-acquisition downtime
• Delivered detailed reports and strategic recommendations to C-Suite executives

• Boosted brand awareness with targeted social media campaigns.
• Drove website traffic through strategic content and SEO.
• Managed multiple social platforms for engagement.
• Collaborated on unified marketing strategies.
• Analyzed metrics to refine content and outreach.
• Stayed updated on industry trends for competitive edge.
• Used influencers to amplify brand messaging and drive conversions.

• Enhanced team productivity with efficient scheduling and communication.
• Improved client satisfaction through monitored visitation services.
• Developed training programs to boost employee performance.
• Cultivated a positive work environment with open communication.
• Led meetings to foster continuous improvement.
• Ensured quality assurance for high service standards.
• Addressed safety and regulatory issues promptly.
• Coordinated staff training on conflict resolution and communication.
• Fostered client relationships with effective communication.

• Orchestrated high-value freight negotiations, delivering strategic, cost-effective, and reliable logistics solutions.
• Engineered and executed advanced supply chain strategies to optimize operational efficiency and scalability.
• Established and nurtured strategic alliances with carriers and shippers, ensuring sustained capacity and exceptional service standards.
• Harnessed Transportation Management Systems (TMS) to streamline shipment coordination, enhance workflow efficiency, and ensure operational precision.
• Conducted rigorous market analysis to design dynamic pricing models aligned with evolving industry trends and organizational objectives.
• Ensured full compliance with regulatory frameworks while fostering client trust and expanding market presence through strategic relationship management.

• Enhanced client satisfaction through proactive communication.
• Surpassed sales targets with tailored client solutions.
• Improved account management efficiency and retention.
• Collaborated to enhance marketing strategies and brand awareness.
• Provided top-tier customer service, ensuring loyalty.
• Negotiated contracts for mutual benefit.
• Presented compelling product/service propositions, driving sales.
• Monitored market trends and adapted sales strategies.
• Developed a robust prospect pipeline through targeted outreach.
• Managed multiple accounts with strong organizational skills.
• Generated detailed account performance reports for strategic adjustments.

• Informed customers about benefits, options, and payment estimates.
• Managed accounts to maximize revenue.
• Built rapport and boosted revenue with challenging accounts.
• Addressed customer needs with tailored product options.
• Maintained essential data in business systems.
• Developed responses tailored to prospect needs and payment programs.
• Secured new revenue through cold-calling and follow-ups.
• Improved financial accuracy with streamlined accounting processes.
• Prepared timely financial reports monthly, quarterly, and annually.
• Resolved financial discrepancies through thorough account reconciliations.

• Managed condiments and drink stations for smooth service operations.
• Assisted cashiers with payments and order documentation.
• Streamlined issue resolution with detailed troubleshooting guides.
• Minimized downtime through proactive server monitoring and rapid response.
• Ensured high availability with backup and disaster recovery planning.
• Implemented robust access controls and conducted vulnerability assessments for data security.

• Managed safety and security for individuals under care.
• Coordinated care for over 10 individuals with strong organizational skills.
• Planned and executed age-appropriate activities efficiently.
• Provided nurturing and developmentally appropriate care.
• Enhanced learning through creative activities and leadership.

• Supported student learning through personalized assistance and group sessions.
• Assisted with test administration, curriculum development, and grading.
• Supervised students and enforced rules in classrooms and common areas.

• Managed reservations and seating for large groups.
• Conducted pre-shift checks for dining area readiness.
• Assisted in preparing dining rooms for events.
• Greeted, seated, and assisted guests efficiently.
• Organized parties of 20+ guests, handling seating and requests.