Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Nicholas Callahan

Nicholas Callahan

West Mifflin,PA

Summary

TEFL-certified educator with proven experience in creating engaging learning environments, combined with a background in opticianry. Skilled in adapting to diverse needs and fostering clear communication

Overview

10
10
years of professional experience
1
1
Certification

Work History

Optician Technician

Sam's Optical
11.2024 - Current

Line Service Supervisor

Corporate Air
12.2022 - 11.2024
  • Ensuring safety of FBO, its guests, crew, and aircraft
  • Fueling operations of all aircraft while maintaining strict adherence to NATA and FAA procedures
  • Using towing equipment to move aircraft to various hangar and tie down locations on the airfield in a safe and efficient manner
  • Ensuring accuracy of data entry for fuel and sales reports
  • Processing invoices for guests with proper services and fuel quantities indicated by line item
  • Basic maintenance and clean up of FBO and aircraft ramp

Optical Supervisor

Visionworks
02.2022 - 12.2022
  • Managing sales to plan goals for the store location by setting expectations and goals for myself and staff
  • Working closely with Optometric Doctors to ensure patient safety and quality of exam process, as well as needs for eyewear and eye health
  • Scheduling for 6 person staff
  • Currently have taken, in my short tenure, this store location from a 32% sales plan deficit, to a overall of 133.4% sales to plan, by effective communication, product knowledge, and goal setting

ELL Supervisor

IBEX GLOBAL
09.2020 - 02.2022
  • Company Overview: Frontier
  • Fielding escalated customer service calls to ensure the highest level of service and satisfaction is had by customers
  • Exceeding all performance benchmarks for Adherence, Issue Resolution, OSAT, Average Handle Times, Net Promoter Scores, and Repeat Calls metrics
  • Creating billing adjustment or bill explanations for customers
  • As well as sales, maintenance, price negotiations, and benefits of services being provided for all customer accounts
  • Frontier

Sales Associate

Tractor Supply Co
08.2019 - 09.2020
  • Provides customer service excellence and manage inventory replenishment
  • Works with management to ensure sales goals and performance benchmarks are met
  • Works with customers and vendors using the inventory ordering systems

Optician

America's Best, National Vision Inc
08.2018 - 07.2019
  • Worked closely with Optician
  • Reviewed prescriptions to determine what materials are best for each individual patient
  • Mets and exceeded goals for 100% club conversion and 150% add-ons per week

Operations Manager

Red Bandana Winery
03.2017 - 08.2018
  • Supervised all staff including, but not limited to, contractors, plumbers, etc
  • Managed all incoming and outgoing inventory
  • Responsible for all reporting, marketing, advertisements, and entertainment of winery

Clinical Administrator

UnitedHealth Group
10.2015 - 10.2017
  • Utilized VBA Macro coding to auto generate approval and denial letters for member regarding plan benefits
  • Met and maintained all metrics for assigned states

Guest Services/Marketing Associate

Pittsburgh Cultural Trust
03.2015 - 10.2017
  • Provided an empathetic and compassionate customer service experience
  • Maintained a high level of standard business practices
  • Ensured the accuracy of data entry for one of the many theaters in Pittsburgh's vast cultural district

Customer Service Advocate

UnitedHealth Group
10.2016 - 03.2017
  • Answered incoming phone calls daily, made outbound calls to patients and providers
  • Researched member medical or pharmacy benefits, assisted with appointment scheduling, and ordered ID cards
  • Met and maintained several metrics including handle time, after call work, member surveys and quality

Education

TEFL - Teaching English As A Foreign Language

TEFL.org
Invernes Scotland
03-2025

High School Diploma -

Summit Academy
Herman, PA
10-2001

Skills

  • Microsoft Outlook
  • Management
  • Customer service
  • Computer literacy
  • Inventory control
  • Retail sales
  • Driving
  • Sales management
  • Clerical experience
  • Retail math
  • Cash register
  • Leadership
  • Freight
  • Commercial driving
  • Customer retention
  • Microsoft Word
  • Customer support
  • Office experience
  • Medical terminology
  • Telecommunication
  • Microsoft Powerpoint
  • Computer operation
  • Delivery driver experience
  • Client services
  • Filing
  • Typing
  • Guest services
  • Negotiation
  • Organizational skills
  • Team management
  • HIPAA
  • Box truck
  • VoIP
  • Google Docs
  • Teaching
  • Supervising experience
  • GPS
  • Front desk
  • Administrative experience
  • Salesforce
  • Customer relationship management
  • Aviation
  • Recruiting
  • Marketing
  • Computer skills
  • Quality control
  • Route driving
  • Moving
  • Sales
  • Retail management
  • Written communication
  • Conflict resolution
  • Active listening
  • Task prioritization
  • Data entry
  • Training & Development
  • Team building
  • Planning
  • Problem resolution
  • Analytical
  • TEFL certification

Certification

Level 5 TEFL Certiication

Timeline

Optician Technician

Sam's Optical
11.2024 - Current

Line Service Supervisor

Corporate Air
12.2022 - 11.2024

Optical Supervisor

Visionworks
02.2022 - 12.2022

ELL Supervisor

IBEX GLOBAL
09.2020 - 02.2022

Sales Associate

Tractor Supply Co
08.2019 - 09.2020

Optician

America's Best, National Vision Inc
08.2018 - 07.2019

Operations Manager

Red Bandana Winery
03.2017 - 08.2018

Customer Service Advocate

UnitedHealth Group
10.2016 - 03.2017

Clinical Administrator

UnitedHealth Group
10.2015 - 10.2017

Guest Services/Marketing Associate

Pittsburgh Cultural Trust
03.2015 - 10.2017

TEFL - Teaching English As A Foreign Language

TEFL.org

High School Diploma -

Summit Academy

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Nicholas Callahan