Shanie Bates
Rockford,IL
Summary
Dynamic and service-oriented professional with a proven track record at Old Navy and StoneEagle, excelling in customer engagement and efficient problem resolution. Skilled in verbal and written communication and effective customer upselling, consistently enhancing customer satisfaction. Demonstrated ability to manage high-stress situations and improve service delivery, contributing to significant positive feedback from guests and management alike.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Old Navy
Rockford, IL
07.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Hostess
StoneEagle
Rockford, IL
09.2022 - 02.2023
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Reset tables by wiping down surfaces, replacing condiments and arranging silverware and other items for expected guests.
Hostess
Black Wall Street
Chicago, IL
06.2020 - 09.2020
- Greeted guest's as they came in, gave them suggestions on where to go and gave them face masks and hand sanitizer at the entrance.
- Helped vendors set up once they arrived and sat them at their designated tables and also gave them waters.
- Managed raffles, Kept track of how much cash was being paid and paid attention to the number of guests coming in.
Education
Auburn High School
Rockford, ILSkills
- Effective Customer Upselling
- Table Bussing
- Verbal and Written Communication
- Service Oriented
- Active Listening and Communication
- Creatively oriented
Additional Information
- Skilled at photography
- Great organizational skills
Accomplishments
Back in March of 2023 I was awarded “Best Drama Script” for the “Just4Shorts” screenwriter competition.
I was accepted into the National Honors Society.
Certification
Demonstrating: Communication
Timeline
Sales Associate
Old Navy
07.2024 - Current
Hostess
StoneEagle
09.2022 - 02.2023
Hostess
Black Wall Street
06.2020 - 09.2020
Auburn High School