Shaniece Berkley

Reviewed and evaluated customer applications to determine eligibility for insurance coverage, enhancing accuracy of assessments.

• Evaluated and issued flood insurance policies, aligning coverage with client needs and enhancing customer satisfaction.
• Handled inbound calls on technical issues, payments, and inquiries about flood policies and claims, delivering timely support to clients.

Participated in meetings with senior management to discuss strategic initiatives for enhancing product offerings and increasing market share.

• In the role of Outbound Alarm Monitoring Tech/Dispatcher at ADT, responsible for monitoring alarm signals and dispatching appropriate responses to ensure the safety and security of clients. This position requires a keen attention to detail and the ability to make quick decisions in high-pressure situations. Effective communication skills are essential for coordinating with emergency services and providing timely updates to customers.
• Monitored alarm systems for potential breaches, ensuring rapid response to emergencies.
• Coordinated communication between clients and emergency responders, ensuring timely action during emergencies.
• Resolved technical issues with alarm systems, maintaining operational integrity and client safety.

• Resolved complex technical issues for customers, improving overall support satisfaction.
• Improved customer satisfaction through effective communication and resolution of technical problems.
• Maintained detailed records and documentation for all support activities.
• Documented all support activities to ensure accurate records and facilitate knowledge sharing.
• Worked remotely to provide support