Shaniece Burrell
IL
Summary
Certified Network Technician with a background in IT support, network troubleshooting, and system maintenance. With previous experience as a personal assistant, demonstrating adaptability and problem-solving skills in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Network Technician Training & Projects
Triton College
- 01.2024
- Installed and configured routers, switches, and firewalls to optimize network performance.
- Conducted network troubleshooting using Wireshark, ARP, and packet analysis.
- Implemented cybersecurity best practices to protect network integrity.
- Provided IT support for users, resolving hardware and connectivity issues.
Customer Service Rep
FTD Flowers
Remote
01.2020 - 01.2022
- Assisted customers with account, connectivity, and order issues via phone and chat support.
- Troubleshot network-related problems, ensuring smooth business operations.
- Documented and resolved technical inquiries in a ticketing system.
Assistant
Coy Pugh
11.2013 - 05.2016
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Education
Associate of General Studies - undefined
Triton College
Network Technician Certification - undefined
Triton College
Skills
- Typing Speed: 70 WPM
- Office Software: Advanced proficiency in Microsoft Word, PowerPoint, and Outlook
- Microsoft Office Suite: Word (advanced formatting), Excel (formulas, data entry, charts), Email/calendar management, file organization, data entry
- Technical Skills: Hardware/software troubleshooting
- Operating Systems: Windows & MacOS Cloud tools: Google Workspace, Microsoft Teams, Zoom
- Data Entry & Management: Accurate record-keeping, file organization, and database updates
Timeline
Customer Service Rep
FTD Flowers
01.2020 - 01.2022
Assistant
Coy Pugh
11.2013 - 05.2016
Network Technician Training & Projects
Triton College
- 01.2024
Associate of General Studies - undefined
Triton College
Network Technician Certification - undefined
Triton College